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 | Kering

Kering Eyewear è l’unica e sola azienda interamente dedicata all’Eyewear di Lusso. Dopo aver mosso i suoi primi passi come startup nel 2015, Kering Eyewear ha conosciuto una crescita esponenziale grazie al forte sostegno del Gruppo Kering, al suo straordinario portfolio di 14 brand e al miglior team di professionisti del settore.

LINDBERG

Maui Jim

ZEAL Optics

Cartier

Chloé

Montblanc

Dunhill

Alaïa

Puma

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We are currently looking for a field-based In-Store / Visual Merchandising Specialist for Belgium and Luxembourg, who will report to the In-Store Specialist &amp; Sales Events Manager.The opportunity: The In-Store / Visual Merchandising Specialist ensures the presence of Kering Eyewear brands among opticians, guarantees visibility and sell-out, the execution of Trade Marketing activities at the local level and product training, in accordance with the organization of points of sale, brand guidelines and Go-to-Market strategies.                                                                                                                How you will contribute: <ul><li>Be the point of contact in terms of visual merchandising for an assigned customer portfolio</li><li>Ensure compliance with the directives given by the Houses of the Kering Group</li><li>Identify and develop Trade Marketing plans at the local level</li><li>Negotiate privileged spaces for assigned brands</li><li>Ensure maximum visibility in terms of POS for permanent and seasonal activities</li><li>Guarantee the local implementation of the Trade Marketing strategy in key cities and among Top Clients</li><li>Provide product training to designated customers</li><li>Assist the sales team in presenting collections to customers, particularly during local sales events</li><li>Assist the Marketing team in presenting products and brands to salespeople during seminars</li><li>Assist teams in organizing in-store and showroom events</li><li>Monitoring of sell-out results at certain points of sale</li></ul>Who you are:<ul><li>University degree</li><li>&#43;2 years of experience in commerce or visual merchandising, preferably in the optical, fashion, luxury or beauty sectors</li><li>Field-based experience required</li><li>Mobility: travel for 80% of your time in Belgium and Luxembourg</li><li>Good knowledge of the fashion and luxury markets</li><li>Training skills</li><li>Positive, proactive, results-oriented attitude and capable of self-motivation</li><li>Good command of Excel and PowerPoint</li><li>Fluent both in Dutch and French</li><li>Good command of English</li><li>Driving Licence required</li></ul>Why work with us ? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us:
Kering Eyewear is the world leader in high-end and luxury frames by developing a portfolio of brands with a strong international reputation (Cartier, Gucci, Saint Laurent, Balenciaga, Chloé, Alexander McQueen, etc.). We create, develop, manufacture and market the most attractive optical and sun frames in high value-added segments in the Luxury and Sport & Lifestyle sectors. Thanks to our expertise in the optical market, our ambition is to innovate, strengthen and exceed the limits that each of our brands offers within a market with strong potential, from both an artistic and commercial point of view, in a creative environment. Kering Eyewear is a subsidiary of the Kering Group.

How you will contribute Based on your advanced language skills, your main responsibilities will include:<ul><li>customer service and product consulting via phone and e-mail</li><li>processing and registration of orders</li><li>following-up on customer inquiries</li><li>processing of claims</li></ul>Who you areWe are looking for someone with the following qualifications:<ul><li>fluent in Thai and Mandarin. Any additional languages will be considered an advantage</li><li>has a positive and outgoing personality with a high level of loyalty and responsibility</li><li>takes pride in providing outstanding customer service</li><li>has strong communication and interpersonal skills</li><li>is comfortable with multi-tasking</li></ul>Why work with us?Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group, renowed for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

At LINDBERG, we are not just creating eyewear, we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. 
LINDBERG is part of Kering Eyewear, the world leader in Luxury and Highend Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.

Your opportunity
We are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai.
You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus. You will have a central role in providing world-class customer service to these customers.
We provide a thorough training of our products, customer service policies, and in CRM and SAP, which along with the phone, will be your most important work tool.

How you will contribute<ul><li>Sviluppare la previsione di vendita per l’area commerciale/cliente di riferimento;</li><li>Confrontarsi periodicamente con i responsabili commerciali o con i clienti e con il marketing per verificare ed attuare, se necessario, l’allineamento delle previsioni di vendita con i sales plan e gli obiettivi di business;</li><li>Gestire le previsioni della domanda per i successivi 12-15 mesi rolling a livello di singola Sku.</li><li>Analizzare i dati storici e identificare i principali “driver” della domanda, verificare l’accuratezza dei dati di forecast, contribuire allo sviluppo dei modelli statistici per il calcolo delle previsioni di vendita e valutare i risultati del forecast;</li><li>Garantire la continua e tempestiva comunicazione di priorità e informazioni tra le diverse funzioni aziendali con particolare attenzione al ruolo di collegamento con le aree Marketing, Sales e Supply Chain;</li><li>Svolgere funzioni di back office in collaborazione con i team di supporto alle vendite e team supply chain per fornire informazioni ai vari interlocutori.</li><li>Contribuire alla gestione ottimale dei livelli di servizio verso i clienti e degli inventari in collaborazione con il resto della Direzione Planning e in linea con le strategie aziendali;</li><li>Supportare la definizione e la revisione dei piani di merchandising in linea con le prestazioni attuali e previste per il mercato di riferimento.</li><li>Essere il punto di contatto per tutti i progetti relativi al mercato di riferimento supportandone proattivamente la realizzazione.</li><li>Supportare l’implementazione delle soluzioni IT di supporto alle attività di Demand Planning.</li><li>Supportare l’implementazione e la gestione del sistema di monitoraggio per i principali KPI del mercato di riferimento.</li><li>Supportare la gestione dei cicli di vita del prodotto e l’implementazione nel mercato di riferimento.</li></ul>Who you are<ul><li>Laurea in discipline economiche/scientifiche</li><li>Pregressa esperienza in ruoli analoghi di 1/2 anni in contesti multinazionali verrà considerata un plus</li><li>La conoscenza del sistema SAP verrà considerata un plus</li><li>Ottima conoscenza della lingua inglese</li><li>Ottima conoscenza del pacchetto Office in particolare Excel</li><li>Attitudine al lavoro di squadra e spirito di collaborazione</li><li>Attitudine al problem solving</li></ul>Why work with us?     This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking an After Sales Specialist who will report to the Regional After Sales Associate Manager based out in Bridgewater, NJ Offices.Your opportunitySupporting the NAM Region with aftersales activities by coordinating repairs, warranty and commercial returns flows working along with Logistics, Customer Service and Sales Support on delivering the correct level of service to our customers, ensuring compliance with corporate policies.How you will contribute<ul><li>Guarantee the correct, accurate and smooth execution of repairs, warranty and commercial returns</li><li>Ensure aftersales-related KPIs are met</li><li>Monitor aftersales-related open order portfolios</li><li>Manage aftersales-related claims through CRM ticketing system</li><li>Analyze warranty claims and provide recommendations for improvement</li><li>Guarantee quality standards defined by Headquarter Quality Department</li><li>Support internal and external customers with any technical eyewear inquiry</li><li>Implement new processes in accordance with the After Sales Department</li><li>Propose process improvement aimed to increase efficiency and service level to the customers</li></ul>Who you are<ul><li> 3-5 years of experience in the after sales department, preferably of an optical eyewear organization</li><li>Proven knowledge of the optical eyewear product (small repairs, frames adjustment, disassembling, substitutions of parts)</li><li>Knowledge of Customer Service processes and order-to-cash flows</li><li>Knowledge of Microsoft Office Suite with a strong emphasis on Excel</li><li>Working knowledge of SAP suite system of advantage (ERP, BO)</li><li>Fluent in English (verbal and written), French would be a plus</li><li>Passionate team player with a proactive orientation to results</li><li>Strong written and verbal communication</li><li>Problem solver</li><li>Strong analytical skills</li><li>Capable of working under pressure</li><li>Ability to prioritize work effectively</li><li>Genuinely curious and not afraid of innovation</li></ul>Why working with us?This a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Salary Range $25-28HR

About us
Kering Eyewear is the one and only Luxury Eyewear company.
Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry.

Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 17 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Brioni, Dunhill, Boucheron, Pomellato, Alaïa, MCQ and Puma.