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 | Kering

I marchi di moda e pelletteria del Gruppo Kering – Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen and Brioni – sono famosi in tutto il mondo per la loro straordinaria artigianalità, nonché per l’unicità della creatività che li contraddistingue.

Nelle Maison di gioielli del Gruppo Kering – Boucheron, Pomellato, DoDo e Qeelin – la tradizionale eccellenza va di pari passo con l’originalità grazie alle abilità e alla creatività degli artigiani.

Stiamo cercando persone con passione per il Lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business.
Scopri le nostre opportunità di lavoro e unisciti al gruppo del Lusso più influente al mondo.

Role MissionThe Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandKey Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

JInfluential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion reinforcing its position as one of the world’s most desirable fashion houses. 
Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

We are currently seeking a Client Advisor as part of our dynamic team in Bicester Village.YOUR OPPORTUNITY The Client Advisor is entrusted with the mission to advise clients on collections and shares their passion for the brand in order to build strong relationships with them and to create joyful, personalized, and memorable experiences. WHO YOU ARE<ul><li>Proactive and flexible, you give useful ideas for everyday activities.</li><li>You efficiently manage time to accomplish the tasks assigned.</li><li>You are goal oriented, meet KPIs and effectively close sales.</li><li>You understand luxury, the collections and fashion trends.</li><li>You have an informal, genuine and conversational approach.</li><li>Possess the ability create an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta’s Client Journey</li><li>You embrace clienteling culture by building strong and long-term relationship with clients.</li><li>You are able to style RTW, Shoes and accessories collections with a tailored approach to client&#39;s needs.</li><li>You are able to utilize various sales channels and new technologies.</li><li>You have a positive approach to team-work and provide support to colleagues.</li><li>You respect and adhere to company policies, procedures and guidelines.  </li></ul>Why work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow Talent development is a managerial principle at Kering and we are committed to fostering internal mobility Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.

<div>VOS MISSIONS :</div><div><div><div><div><div><div><div><div><div> 1. Atteindre ses objectifs individuels et contribuer à l’atteinte des objectifs de la boutique<ul><li>Atteindre les objectifs individuels fixés par le Responsable de la boutique.</li><li>Développer et fidéliser une clientèle/prospects.</li><li>Aider les membres de l’équipe à atteindre leurs objectifs en les accompagnant dans le processus de vente lorsque nécessaire et en garantissant l’excellence dans les tâches administratives.</li><li>Contribuer à l’atteinte des objectifs globaux de la boutique.</li><li>Informer la Direction des nouveaux prospects et dépôts à ajouter à la liste centrale.</li><li>Faire preuve de proactivité en développant son réseau pour acquérir de nouveaux contacts.</li><li>Être créatif(ve) et proposer des traitements clients en accord avec la Direction.</li></ul> 2. Appliquer les politiques et procédures de Boucheron<ul><li>Être un(e) ambassadeur(drice) de l’Excellence Retail de Boucheron.</li><li>Suivre et appliquer la cérémonie de vente Boucheron.</li><li>Avoir une connaissance complète et précise de l’histoire et des créations de la Maison.</li><li>Respecter les valeurs et principes éthiques de Boucheron et du groupe Kering.</li><li>Connaître et appliquer les règles CRM en utilisant les outils Boucheron.</li><li>Respecter et appliquer les directives de présentation (grooming) de Boucheron.</li><li>Apprendre, mettre en œuvre et respecter les directives internes de VM (merchandising visuel, fleurs, musique, etc.).</li><li>Se conformer aux réglementations de sécurité et aux procédures de sûreté de Boucheron.</li></ul> 3. Contribuer au fonctionnement quotidien de la boutique et être un(e) coéquipier(ère)<ul><li>Maintenir et améliorer l’apparence générale de la boutique.</li><li>Effectuer des tâches administratives si nécessaire.</li><li>Être un(e) coéquipier(ère) exemplaire et participer activement aux activités et opérations de la boutique.</li><li>Participer aux tâches de VM, de stock ou à d&#39;autres missions non commerciales si requis.</li><li>Participer ou animer le briefing du matin en fonction des sujets abordés.</li></ul>VOTRE PROFIL :<ul><li>Expérience préalable de 5 à 10 ans dans un rôle similaire ou dans un rôle de service de luxe avec contact direct avec la clientèle.</li><li>Maîtrise indispensable de l’anglais, du français et du russe ; d&#39;autres langues seraient un atout.</li><li>Capacité à s’adapter aux changements fréquents et à un environnement exigeant.</li><li>Bonne maîtrise du Pack Office.</li><li>Connaissance des réseaux sociaux.</li><li>Excellentes compétences en communication et en développement de réseau.</li><li>Fort esprit d’équipe.</li></ul>Contrat : CDIDate de début : Septembre 2026 Localisation : Boutique Boucheron – MonacoNous croyons en la richesse des perspectives et des origines. Nous créons pour et avec cette diversité, et recrutons sans considération de genre, d’âge, de nationalité, de culture, de handicap, de croyances religieuses ou d’orientation sexuelle. La parité et l&#39;égalité des chances sont nos priorités.Nous œuvrons pour créer ensemble un environnement authentique, qui soutient le bien-être physique et émotionnel de chaque employé, où chacun a la liberté de réaliser pleinement son potentiel.</div></div></div></div></div></div></div></div></div>

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

<div><div><div>PURPOSE OF THE POSITION A Client Advisor contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.MISSIONS &amp; RESPONSIBILITIES<ul><li>Provide an outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and authentic way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Adhere to all company policies and operational procedures and follow them</li></ul>PROFILE<ul><li>A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Have personal taste and passion for the fashion culture, like to create personalized looks</li><li>Have a natural business mindset and an entrepreneurial spirit</li><li>Open-minded and looking for a company valuing audacity and authenticity</li><li>Strong team spirit to achieve common goals</li><li>At ease with using tools and applications, learns fast with new technologies</li><li>Motivation to work in a fast-paced environment, able to multitask &amp; prioritize</li><li>Proactive, enthusiastic, &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div>

ABOUT SAINT LAURENT 

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

About usFounded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.  From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.  Your opportunityWe are seeking an Assistant Manager, Retail &amp; Client Insights and Omnichannel to join our Southeast Asia &amp; Oceania (SEAO) team, based in Singapore. Reporting to the Senior Retail Excellence Manager, this role will support retail performance, client development and omnichannel initiatives across Singapore, Thailand, Malaysia, Australia, and New Zealand. This position plays a key role in translating retail and client data into meaningful insights that support commercial decision-making and improve retail and client performance. The role will combine a strong understanding of luxury retail with data analytics to identify trends, understand client behavior, assess business performance and provide actionable recommendations to the retail teams. This role will also support and drive regional omnichannel initiatives, ensuring digital retail tools and solutions are effectively implemented and contribute to the overall retail and client experience.  How you will contribute Retail &amp; Client Insights<ul><li>Act as a key regional resource for retail and client performance insights, providing analysis and recommendations to support business and commercial decisions.</li><li>Monitor and analyse key retail performance indicators across markets, stores, categories, products and commercial initiatives to identify trends, opportunities and performance gaps.</li><li>Analyse client behaviour, client segmentation, client &amp; product performance relativity, identifying patterns and opportunities to strengthen client acquisition, retention, reactivation and development.</li><li>Connect retail performance with client insights to understand business drivers, how clients are behaving and where opportunities exist for further growth.</li><li>Develop and maintain Power BI dashboards that provide clear and relevant visibility of retail performance, client insights and business KPIs.</li><li>Create tailored dashboards and analysis to support key business initiatives, including Capsule and Collection launches, client activations and other commercial initiatives.</li><li>Connect and translate data from different sources into clear and meaningful insights, moving beyond reporting to explain key trends, opportunities and areas requiring action.</li><li>Partner closely with Retail and Client Development teams to turn insights into practical actions that improve store performance and client development.</li><li>Prepare regular performance reports, dashboards and presentations for regional management and business reviews.</li><li>Conduct ad hoc analysis and deep dives to support commercial initiatives, strategic projects and leadership requests.</li><li>Continuously identify opportunities to improve data visibility, reporting and analytical capabilities across the region.</li></ul> Omnichannel Performance &amp; Project Management<ul><li>Monitor omnichannel performance and assess its impact on retail sales, client engagement and the overall client journey.</li><li>Drive and coordinate regional omnichannel initiatives and deployment of digital retail tools and solutions.</li><li>Manage project timelines, testing, implementation and stakeholder coordination to ensure successful delivery.</li><li>Partner with Retail, E-commerce, CRM, Operations and IT teams to support adoption and continuous improvement of omnichannel solutions.</li><li>Analyse post-launch performance and identify opportunities to improve the effectiveness and commercial impact of omnichannel initiatives.</li><li>As part of client insights portfolio, analyse online &amp; offline clients’ purchasing behaviour, identify opportunities for omnichannel engagement.</li></ul> Retail Excellence &amp; Business Partnership<ul><li>Support regional Retail Excellence initiatives through data-driven analysis, insights and recommendations.</li><li>Identify opportunities to improve retail and client performance through continuous monitoring and analysis of business trends.</li><li>Share relevant insights and best practices across SEAO to support continuous improvement and stronger retail KPI performance.</li><li>Support regional business reviews and strategic initiatives through relevant analysis, presentations and recommendations.</li></ul> Who you are<ul><li>Minimum 5–8 years of relevant experience in retail analytics, client insights, CRM, retail excellence, commercial performance, omnichannel or related functions, preferably within an international luxury or premium retail environment.</li></ul><ul><li>Strong understanding of luxury retail, retail KPIs, client development, client behaviour and client segmentation.</li></ul><ul><li>Advanced proficiency in Power BI is essential, with proven experience independently developing interactive dashboards and translating data into actionable business insights.</li></ul><ul><li>Strong analytical and commercial mindset, with the ability to connect retail performance, client behaviour and business outcomes.</li></ul><ul><li>Experience analysing client data and translating segmentation, engagement and purchasing behaviour into actionable recommendations is highly valued.</li></ul><ul><li>Strong Microsoft Excel skills and experience working with multiple data sources.</li></ul><ul><li>Strong project management and stakeholder management skills, with the ability to work effectively across multiple markets and functions.</li></ul><ul><li>Excellent communication and presentation skills, with the ability to communicate complex data and insights clearly to both commercial and non-technical stakeholders.</li></ul><ul><li>Curious, proactive and commercially minded, with a strong interest in understanding retail and client behaviour and using data to drive business performance.</li></ul><ul><li>Fluent in written and spoken English.</li></ul> Why work with us?This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

About us 
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. 

In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.  From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.


Your opportunity
We are seeking an Assistant Manager, Retail & Client Insights and Omnichannel to join our Southeast Asia & Oceania (SEAO) team, based in Singapore. Reporting to the Senior Retail Excellence Manager, this role will support retail performance, client development and omnichannel initiatives across Singapore, Thailand, Malaysia, Australia, and New Zealand.

This position plays a key role in translating retail and client data into meaningful insights that support commercial decision-making and improve retail and client performance. The role will combine a strong understanding of luxury retail with data analytics to identify trends, understand client behavior, assess business performance and provide actionable recommendations to the retail teams.

This role will also support and drive regional omnichannel initiatives, ensuring digital retail tools and solutions are effectively implemented and contribute to the overall retail and client experience.

Your opportunityThe Trade Marketing Manager will be responsible for developing and executing localized trade marketing initiatives that drive brand visibility, customer engagement, and sales performance across assigned markets. How you will contribute<ul><li>Develop and implement regional and localized trade marketing plans aligned with global brand objectives and guidelines. </li><li>Lead the planning and execution of BTL marketing activities. </li><li>Design tailored marketing initiatives, promotions, retail incentives, and merchandising programs.</li><li>Manage relationships with assigned accounts, distributors, and stakeholders. </li><li>Conduct regular market visits and identify growth opportunities. </li><li>Monitor competitive activity and market trends. </li><li>Manage projects from concept through execution. </li><li>Coordinate with agencies, suppliers, and external partners.</li><li>Coordinate POSM delivery with Customer Service and Logistics teams.</li><li>Manage POP material shipping and retail execution.</li><li>Manage Demand Planning and Forecasts of POP materials for all brands and assigned accounts.</li><li>Support budget management and ROI tracking. </li><li>Ownership of budget pertaining to assigned area and customers </li><li>Process invoices and payments through SAP. </li><li>Prepare monthly reports and maintain trackers. </li><li>Develop and deliver training materials and workshops.</li><li>Partner with HQ teams to adapt global initiatives to local markets.</li></ul>Who you are<ul><li>&#43;5 years of experience in Trade Marketing, Sales Support, or related field.</li><li>Experience managing projects from planning through execution within multinational luxury, fashion, beauty, cosmetics, eyewear, or premium consumer goods preferred. </li><li>Fluent in English and Spanish, Portuguese.</li><li>Proficient in Microsoft Office; SAP experience is a plus. </li><li>Strong project management and organizational skills.</li><li>Entrepreneurial mindset and proactive problem-solving.</li><li>Results-driven with strong commercial awareness.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent interpersonal skills.</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

We are currently seeking a Trade Marketing Manager as part of our LATAM team in our office in Miami.

How you will contributeA. Shipment Management (50%)<ul><li>Handle the full set of shipping documents, including commercial invoices, packing lists, freight booking …etc</li><li>Monitor shipment schedules daily, track outgoing/ incoming shipments, and resolve any delays or customs clearance issues.</li><li>Maintain and share accurate shipment records in the system or shared drives to ensure end-to-end traceability for all after sales transactions.</li><li>Communicate shipment status updates to internal stakeholders (Stores, HQ, regional office ) as needed.</li></ul>B. Spare Parts Management (40%)<ul><li>Manage spare parts order processing for repairs, from order creation to delivery confirmation.</li><li>Prepare and maintain spare parts reports ( daily, weekly, monthly) for management review.</li><li>Liaise with stores and the HQ team for parts availability, backorder updates and special requests.</li><li>Monitor spare parts inventory levels and its accuracy.</li></ul>C. General After-Sales Support (10%)<ul><li>Ensure all tickets are updated promptly in the system to maintain process traceability.</li><li>Collaborate with the team to meet the team/ Global KPI (e.g. repair leadtime, inventory accuracy, shipment leadtime)</li><li>Perform other duties as assigned or required</li></ul>Who you are<ul><li>Experience in logistics, shipping coordination, inventory management or after-sales support in advantage</li><li>Proficiency in Miscorsoft Excel (VLOOKUP, data sorting/filtering) and outlook</li><li>Strong customer service mindset, to handle enquiries effectively and professionally</li><li>Ability to work independently, prioritize task and meet tight deadlines</li><li>Detail-minded, sensitive to details and numbers</li><li>Good command of written and spoken English and Cantonese</li></ul>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Client Services:
Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.

工作职责 熟悉QEELIN服务标准并严格遵守&#xff0c;确保给予顾客周到的服务和美好的购物体验。 完成公司分配的销售指标并与团队成员积极配合&#xff0c;和谐共进。 了解市场动态、竞争品牌等相关信息&#xff0c;给予客户专业的分析&#xff0c;不断提高客户对品牌的认知度和满意度。 精通店内各项流程/工具的使用方法&#xff0c;熟知运营合规纪律&#xff0c;严格遵守集团/QEELIN商业政策与流程。 确保货品安全&#xff0c;避免货品失窃及其他损失情况。 严格遵照品牌要求&#xff0c;确保个人形象和行为符合品牌要求 完成由上级主管安排的其他工作任务。

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.  At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed</li><li>Contribute to the visual display of the products in accordance with AMQ visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools</li><li>Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives</li><li>Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures </li><li>Operate with the highest level of care and respect for the product</li><li>Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills:<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Excellent commercial awareness</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Customer centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

岗位任务  销售顾问向门店经理汇报工作;他/她执行销售和定制化客户服务&#xff0c;并将个人和店铺目标和KPI化。销售顾问是重要的品牌大使。他/她向客户提供独特而非凡的奢侈品体验&#xff0c;热情地引导客户了解品牌&#xff0c;维系积极长久的客户关系。  ROLE MISSION  The Sales Advisor reports to the Store Manager; he/she carries out sales and clienteling actions in order to maximize individual and store target and KPIs. The Sales Advisor is a key ambassador of the Brand. He/She provides a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long term loyal relationship.    你的职责:   - 通过完成店铺经理设定的目标&#xff0c;为团队工作做出贡献   - 至始至终与客户建立和发展积极的关系   - 客户关系拓展和客户粘性管理   - 有效利用客户手册来培养现有客户与潜在客户的关系   - 建立和培养人脉圈&#xff0c;以扩大潜在客户基础   - 收集市场信息: 新趋势、事件、竞争对手的活动和产品   - 有效地与店内和公司内的同事进行互动和协作   - 根据公司标准和指导方针执行库存程序   - 尊重Brioni的准则、职责和流程&#xff0c;及时分享可能出现的问题和风险  YOUR RESPONSIBILITIES:  -   Contributes to the teamwork by the accomplishment of the goals set by the Store Manager  -   Creates and develops a positive relationship with the customers, from the *** contact to the farewell  -   Meet and exceed CRM and retention goals  -   Effectively utilizes the Client Book to nurture the relationship with the existing and potential customers  -   Creates and cultivates a network of contacts to expand potential customer base   -   Gathers information about the market: new trends, events, competitors’ activities and products  -   Effectively interacts and collaborates with colleagues in the store and in the company at large  -   Implements stock procedures according to company standards and guidelines  -   Respects Brioni standards, roles and procedures, promptly sharing possible issues and risks  岗位要求   - 有销售工作经验   - 英语良好&#xff0c;会第二语言者优先   - 能够长时间在销售现场工作   - 每月至少有2个周六和2个周日的工作时间&#xff0c;包括如需年度盘点期间和假期期间   - 具备良好的倾听和沟通能力   - 能灵活工作在多元文化环境中   - 具备人脉协作能力和积极主动性   - 具备自我发展态度   - 具备主人翁意识  REQUIREMENTS  -   Experience in a sales position   -   Fluent in English, a second language is a plus  -   Ability to be mobile on the sales floor for extended periods of time   -   Availability to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season  -   Listening and communication skills  -   Flexibility to work in a multicultural context  -   Networking and proactivity  -   Self-development attitude  -   Sense of ownership

<div>Wholesaleおよび外商ビジネスの営業活動を円滑に推進するため、受発注管理、出荷手配、売上・データ管理、請求書処理、各種イベント運営サポートなど幅広いオペレーション業務を担当する。社内外の関係者との連携を通じて、営業チームの生産性向上とビジネス成長を支援する。</div>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Wholesale:
Enhances relationships with key partners and suggests a partner distribution/target list. Monitors sales KPIs to ensure that partners are achieving maximum sales potential. Guarantees stock in wholesale partners while managing the order and delivery process.

Speciality Description - Wholesale:
Enhances relationships with key partners and suggests a partner distribution/target list. Monitors sales KPIs to ensure that partners are achieving maximum sales potential. Guarantees stock in wholesale partners while managing the order and delivery process.

About usKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspiredby their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.  Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.La tua opportunità La persona, riportando al Responsabile della Sezione Aerografo e Dilaccatura, entrerà a far parte della nostra Manifattura a Sesto Fiorentino (FI), apprendendo le tecniche di decorazione con Aerografo Manuale e Aerografo Robot.Come contribuirai: Aerografo Manuale<ul><li>Utilizzo di apparecchi ad aria compressa per verniciatura a spruzzo</li><li>Preparazione dei colori attraverso la macinazione e diluizione con acqua o olio</li><li>Attrezzaggio della cabina con particolare attenzione al posizionamento dell’articolo da lavorare sul tornio e sugli altri supporti necessari</li><li>Montaggio e smontaggio dell’apparecchiatura per la spruzzatura</li><li>Esecuzione di aerografature con graduale livello di difficoltà</li><li>Controllo qualità cromatiche dei prodotti decorato e individuazione dei difetti</li></ul>Aerografo Robot<ul><li>Settaggio del robot</li><li>Preparazione dei colori per il robot</li><li>Controllo qualità cromatica del prodotto lavorato con relativi set-up di aggiornamento del robot</li></ul>Chi sei: <ul><li>Hai preferibilmente un percorso formativo in campo artistico</li><li>Hai esperienza con apparecchi ad aria compressa per verniciatura</li><li>Hai comprovate capacità manuali e di precisione</li><li>Possiedi un&#39;ottima attitudine all’osservazione e all’attenzione dei dettagli cromatici</li><li>Possiedi predisposizione ed interesse all’utilizzo di macchinari robot</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.What we offerCompensation: a partire da 23.803,64€ lordi annui, commisurata all’esperienza, con accesso al bonus annuale previsto dal CCAL.Benefit: oltre a quanto previsto dalla normativa vigente, offriamo accesso alla mensa aziendale e al programma di welfare aziendale.CCNL applicato: CCNL per gli addetti all’industria delle piastrelle di ceramica, dei materiali refrattari, della ceramica sanitaria, delle porcellane e ceramiche per uso domestico e ornamentale, della ceramica tecnica e dei tubi in gres.Inquadramento: Operaio – Livello E2

Maisons

Moda e Pelletteria

Gioielli

Ginori 1735

Kering Eyewear

Opportunità di lavoro

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QEELIN_Sales Associate

McQueen Senior Client Advisor

BRIONI Sales Advisor

POMELLATO Wholesale & GAISHO Assistant Manager

GINORI 1735 - Addetta/o al Robot Aerografo