BOTTEGA VENETA In-Store Operations Specialist

POSITION PURPOSE

The In-Store Operations Specialist supports the smooth and efficient running of the Flagship Store, with primary ownership of After-Sales activities and Store Administration.

The role acts as a key operational point of contact for the store team, ensuring strong follow-up, accuracy and compliance while contributing to an excellent client experience.

KEY RESPONSIBILITIES

AFTER-SALES

• Act as the main point of contact for After-Sales activities within the store.
• Manage and follow up on client repairs, product damages and quality-related cases from reception through completion and return to the client.
• Ensure accurate registration, documentation and tracking of all After-Sales cases.
• Coordinate with local repair centers, regional teams and global repair centers to ensure timely assessment and resolution.
• Monitor repair lead times and proactively follow up on outstanding cases.
• Keep Client Advisors and Store Management regularly updated on the status of ongoing repairs.
• Support clear and professional client communication, particularly for complex or sensitive cases.
• Animate the After-Sales topic within the store through regular updates, reminders and sharing of best practices.
• Ensure the team understands After-Sales procedures, policies and service standards.
• Identify recurring product or repair issues and escalate relevant trends to Store Management and Retail Operations.

STORE ADMINISTRATION

• Support daily cashier and POS activities, ensuring accuracy and compliance with internal procedures.
• Perform opening and closing cashier procedures, including cash reconciliation and required controls.
• Support the management of cash, credit card and other payment-related documentation.
• Ensure accurate filing and maintenance of store administrative records and supporting documentation.
• Support invoice, refund, exchange and transaction-related administrative activities.
• Assist Store Management with recurring administrative tasks and reporting.
• Ensure documentation is properly maintained and readily available for internal controls and audits.
• Liaise with Finance, Retail Operations and other support functions when required.
• Contribute to maintaining strong operational standards and compliance across the Flagship Store.

KEY SUCCESS MEASURES

• Timely and accurate management of After-Sales cases.
• Strong visibility and follow-up of outstanding repairs.
• High level of team awareness and ownership of After-Sales procedures.
• Accuracy of cashier activities and daily reconciliations.
• Compliance with store administrative and financial procedures.
• Quality and accuracy of store documentation.
• Effective collaboration with Client Advisors, Store Management, Retail Operations and external partners.

PROFILE

• Previous experience in luxury retail operations, store administration, cashiering or After-Sales is preferred.
• Strong organizational skills and attention to detail.
• Client-oriented mindset with the ability to handle sensitive situations professionally.
• Strong communication and coordination skills.
• Comfortable working with multiple stakeholders and following cases through to resolution.
• Good understanding of retail operational procedures and compliance.
• Proactive, reliable and solution-oriented.
• Able to work effectively in a fast-paced Flagship Store environment.