KEY ACCOUNTABILITIES

• Develop retail plan to achieve target sales for each store
• Sets monthly sales targets, creates and implements suitable plans to motivate the stores
• Achieve a high and consistent level of retail standards across all Balenciaga stores in accordance with company policy and procedures
• Ensure that procedures and systems are clearly understood, run smoothly and comply with the changing needs of sales activity
• Prepares meaningful monthly sales reports, highlighting problematic areas, offers recommendations and ideas on improvements and follow up on all action plans in a timely manner
• Conduct regular store visits meeting with sales staff and feeling the pulse of the business
• Ensure that the attitude of sales staff in the stores is always friendly, welcoming and helpful; ensures sales staff have in-depth knowledge of all Balenciaga product ranges; ensures sales staff are trained in the necessary skills to enable them to handle customers effectively and to maximize the sales opportunities
• Ensure that all the sales staff fully understand the selling strategy and apply it
• Provide appropriate feedback to stores to enable them to know what improvements are needed
• Observe and provide stores any necessity to take action on store image, service and maintenance
• Work closely other company functions to ensure that stores meet and exceed performance standard
• Work diplomatically with business partners to support Balenciaga business for achieving sustainable growth
• Create store development plan reflecting market situation
• Implement the successful store opening in cooperation with other company functions

• At least 10 years of relevant experience in retail industry
• Strong understanding of sales in a luxury retail environment
• Strong people management skills including being a good communicator & coach and the ability to manage relationships at different levels
• Must be a good team player, detail minded, service oriented
• Ability to develop strong relationships built on respect and trust
• Fluent in English