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BALENCIAGA Retail Director

Balenciaga - Regular
Tokyo - Japan

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Management: Defines and supervises the commercial strategy for the retail channel. Analyses KPIs to achieve commercial goals. Sub-Job Family Description - Area Retail: Provides strategic support to each store. The visible face of management in each of its stores. Acts as a reference point to help carry out activities and solve problems.

Position: Retail Director

Report To: Japan CEO

Location: Tokyo Main Office, BALENCIAGA Japan


The candidate will be responsible for achieving the sales targets of all retail stores in Japan, and also oversee the business development, customer relationship management, and retail training. This position is expected to be the lead of contact in regard to retail matters with the Headquarters in Paris.


Retail Operations, CRM, and Retail Training

  • Review daily sales of stores in order to achieve sales targets/budgets, and control P/L
  • Supervise retail operations, manage events, and handle marketing activities at the store
  • Maintain constant communication with store managers and staff to increase efficiency and mitigate any issues or problems together with Retail Managers
  • Work closely with Merchandising and PR teams in order to ensure that brand strategies and image are implemented effectively at the store level in Japan
  • Lead the retail training team to ensure the continuous development of the skills of sales staff
  • Work closely with HR team to effectively recruit and make effective placements of staff 

Business Development and Store Planning

  • Handle relationships and negotiations with department stores to maximize brand visibility for new store openings/locations/ads/etc.
  • Identify opportunities for new retail store locations and negotiate conditions
  • Develop a project schedule and ensure that timing, budget, and milestones are completed


  • A bachelor’s degree or above is mandatory
  • Minimum 10 years of experience working in the retail industry, preferably in retail operation
  • In-depth knowledge of industry trends and the market’s business needs
  • Highly proactive and enjoys a fast-paced environment
  • Business communication skills in Japanese and English
  • Strong communication and presentation skills
  • Able to travel frequently within and outside of the country
  • A strong interest and passion for the Balenciaga
  • Full time
  • Asia
  • Japan

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