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BOTTEGA VENETA Sales Associate

Bottega Veneta - Regular
Kuala Lumpur - Malaysia

COMPANY OVERVIEW   Bottega Veneta has set a new standard for luxury since its birth in Vicenza in 1966. Inspired by Italian culture with a global outlook, the house is defined by a distinctly refined attitude. Bottega Veneta uses noble materials to create considered pieces that become part of their owner’s lives. The house embraces a core philosophy of style, innovation and luxury, applied to a full offer for women, men and home.

ROLE MISSION

Meet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards.

MAIN DUTIES

  • Achieving monthly individual sales targets by embodying the brand and utilizing the BV way to sell
  • Deliver a memorable retail experience through: initial contact (body language and greeting), assessing the client's needs, make the client dream (romance the product), offering excellent after sales service/follow up
  • Learn from Boutique Manager and store team how to maximize business opportunities     
  • Establish and nurture strong and trustful relationships with all the clients to surpass their expectations.
  • Perform with energy, is proactive, does not give up and actively researches ways to improve results/solve problems.
  • Collect the feedbacks from customers on the collection and provide them to the Boutique Manager
  • Gather information on competitor activity, visiting competitors, read editorials, magazines etc
  • Contribute to team work, adapts to different personalities, is flexible, seeks support from and provides support to colleagues
  • Ensure interior and exterior of store is maintained to company standards

REQUIREMENT

  • Minimum 2 years' relevant experience
  • Possess initiative, meticulous and details oriented
  • Demonstrate enthusiasm and exhibit passion for the brand and retail industry
  • Able to work independently with minimum supervision and guidance
  • Prior working experience in the luxury industry preferred but not mandatory
  • Ability to communicate in English
  • Team player with ability to perform in fast pace environment
  • Full time
  • Asia
  • Malaysia
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