BOTTEGA VENETA Store Manager

We are currently seeking a Store Manager who will lead one of our stores.

How you will contribute:

Sales

• Set individual targets for team members
• Achieve financial objectives by proposing deliverable action plans and adapting actions to specific situations when necessary
• Monitor loss prevention
• Analyze sales reports and store metrics to identify areas for improvement
• Build up and maintain business relationships with potential business providers (VIP/hotels/restaurants/landlords/ personal shoppers / etc.)
• Support Marcom team in all events
• Coach and mentor the team on the floor during events and/or daily store activities to maximize business opportunities and team-members productivity
• Ensure Additional Selling: monitor the staff and make sure additional selling and cross-selling techniques are known and mastered      
• Provide the Retail Director with qualitative customers' feedback on the collections’ performances
• Motivate and train employees to sell across all categories

People

• Consistently coach store staff by providing them with the necessary training and information required to develop their competencies and support their growth
• Conduct regular store morning meetings
• Develop staff professional and product knowledge providing relevant updates, sources/publications as well as through developing their personal network
• Identify the team’s training needs and set training and development plans
• Share company’s vision and give smart goals, cascade information and announcements clearly communicating company/group strategies
• Engage and empower the team by asking questions to understand what they need, to enhance their ideas to improve, to brainstorm on different subjects
• Support succession planning in the store through the identification of individuals with potential in order to satisfy future organizational needs    
• Enhance a sense of belonging by creating a positive environment in the store to pursue a stable retention and handle employee issues appropriately and in a timely manner
• Use celebrations and feedback to enhance a positive performance culture in the store
• Conduct regular review on staff performance through monthly touch base and year end appraisal
• Ensure people collaborate, share information and work for the good of the team
• Organize systematic staff meetings to share experiences and obtain ideas on improvement
• Organize work schedules to ensure appropriate coverage is in line with the daily traffic  
• Assign Client Associates to specific duties to ensure productivity                                                                                                               

Processes

• Make proposals based on CRM analysis together with the Assistant Store Manager
• Monitor clients’ data quality
• Coach and ensure adherence to BV standards
• Ensure interior and exterior of store is maintained to company standards
• Management of store housekeeping
• Coach the team to make them aware of maintenance issues-Interface with Store Planning Team to ensure store maintenance is in alignment with BV standards
• Ensure resolution of all operational issues, administrative duties, physical inventories, price changes, legal requirements etc. of the store
• Ensure the store adheres to compliance requirements in all areas of operational activity, company policies & procedures
• Review suggestions for improvements from the staff and develop proposals for the company as needed
• Define effective and strategic action plans with the team
• Monitor proper use of client book and data quality   
• Monitor stock organization and flow of merchandise
• Ensure a sense of urgency in the store for immediate reactivity to stock issues
• Optimize store-to-store transfer requests ensuring the requests of the customers be sent to the stores
• Ensure availability of merchandise and services, maintaining inventories
• Provide effective and timely feedback regarding product collection
• Implement merchandising strategies to maximize sales

Others

• Know Your Competitors (Be well-informed on Corporate Analysis, do Mystery Visits and coach ASMs on how to do Mystery Visits)
• Develop effective networking across the territory and share knowledge and understanding of business trends in the store
• Develop and maintain relationship with top/key customers
• Develop and execute clienteling actions
• Implement coaching program to develop the team’s effectiveness in clienteling, client relationships and after sales service
• Manage customer’s issues/complains 

Who you are:

• High school diploma or equivalent; Bachelor’s degree in Business Administration or related field preferred
• Proven experience as a Store Manager or in a similar retail management role
• Strong leadership and people management skills
• Excellent customer service and communication abilities
• Ability to analyze sales data and manage budgets
• Proficiency with retail software and point-of-sale (POS) systems
• Flexibility to work evenings, weekends, and holidays as needed

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibility to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to changing world. As an Equal Opportunity Employer we welcome and consider applications form all  qualified candidates, regardless of their background.