BOTTEGA VENETA - Vice President of Client & Omnichannel, Greater China

E-commerce & Omni-channel Growth

• Own the e-commerce strategy and performance, ensuring a seamless luxury experience across all digital touchpoints.

• Drive key business metrics including conversion rate, average order value (AOV), customer retention, and acquisition efficiency.

• Ensure high consistency of product content, merchandising, and visual presentation on digital platforms.

• Partner with global teams on digital roadmap execution, CRM strategy development, and campaign calendars.

• Ensure fulfillment excellence by overseeing delivery timelines, packaging standards, and the overall returns/exchanges experience.

Private Client Relationship Management

• Own and refine the operational framework for private client acquisition, development, and long-term retention.

• Lead the strategy for VIP tiers, concierge-style bespoke services, and client relationship mapping.

• Ensure high-touch client communication and personalized outreach across all channels.

• Establish governance for client reviews, including portfolio health tracking, engagement cadence, and performance insights.

• Collaborate with product and brand teams for VIP activations, including private appointments, exclusive previews, and limited-edition offers.

Client Engagement & Luxury Experience

• Lead strategic initiatives that elevate the end-to-end client journey across both online and offline channels.

• Oversee clienteling programs, in-store-to-digital engagement seamless integration, and regional event strategies.

• Strengthen client experience KPIs and elevate complaint resolution quality to safeguard brand reputation.

Team Management & Leadership

• Lead, monitor, motivate, and coach the team to ensure functional objectives and commercial targets are achieved.

• Grow, nurture, and guide team members to excel into their next career path.

• Other related ad-hoc projects and tasks as assigned.