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BOUCHERON Boutique Manager

Boucheron - Regular
Kowloon - Hong Kong

About us A French family dynasty founded by Frederic Boucheron in 1858, the House has ceaselessly seduced the most discerning, drawing them in with the world’s most beautiful and precious creations. To cope with our exciting business expansion, we have currently looking for passionate and self-motivated individual to join our fast-growing sales team as Boutique Manager.

Your opportunity

He/She will be responsible for overall management of the boutique, staffs, merchandise and customer-service. The Boutique Manager will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandizing standards and set target/goals, building highly motivated teams and developing sales associates into next level to maximize store performance.

How you will contribute

Sales Achievement

  • To develop the overall strategies and initiative for daily shop operations and management
  • To ensure sales target (monthly/ yearly) is achieved
  • To maximize sales by attracting new customers, and public relations.
  • To uphold excellent quality, in conjunction with efficient and friendly high-standard of customer service delivery
  • To establish and implement action plans in cooperation with commercial team
  • To aware of local & surrounding trading environment and its impact on the sales
  • To coordinate in store & promotional events
  • To ensure smooth execution of services taken places at shop and sustain premium brand image

Staff Management

  • To train, position and discipline the staff to reflect business strategy and meet sales goals
  • To manage, coach and motivate staff to achieve sales goals and to perform an excellent customer service at all times
  • Assist in recruiting, training and retaining talents to meet the needs of business

CRM / Clientele Management & Development

  • To develop a quantitative and qualitative boutique database through KPIs, daily approach and tracking
  • To analysis a proper CRM follow up system to reflect business strategy and meet sales goals through proper use of these data
  • To develop a new High Jewelry VIP clientele through support from commercial team

Inventory Management

  • To ensure safety and security are all in place including stocks and manpower
  • To ensure proper inventory mix matching to market needs by regular feedback
  • To monitor merchandise assortment on a regular basis
  • To manage healthy stock level and product mix to reflect sales and customer demands

Visual Merchandising

  • To follow proper visual presentation guidelines from HQ to project the brand image and benefit sales through better display presentation
  • To make sure timely window and interior display changes pro-actively to feature various new items and create excitement
  • To maintain the highest standard of housekeeping (sales floor and back office)

Administrative Management

  • To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accounting
  • To control invoices and meet budgetary goals

Who you are

  • University graduate preferred
  • Diploma in retail or gemology would be a plus
  • Good command of written and spoken Chinese and English (Knowledge of Korean or Japanese is a plus)
  • At least 5 years solid experience in retail operations and managerial position with successful track record, preferably gained from high end luxury retail industry
  • Able to use POS system as well as Microsoft office, powepoint and excel
  • Pragmatic and result-oriented
  • Entrepreneurial mindset, strong negotiation skills
  • Mature, stable and presentable
  • Good business sense and high integrity
  • Excellent leadership, sales & luxury skills with proven track record
  • Excellent interpersonal skills

Why work with us?

Boucheron is part of the Kering Group, this is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Asia
  • Hong Kong
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