GUCCI Store Director Masaryk

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction. 
• Build brand awareness and store presence through private client events and selective community initiatives.
• Inspire and foster collaboration in the store to achieve coherent and strong clienteling-related activities and training. 
• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities. 
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition. 
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered. 
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship. 
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met. 
• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution. 

Leading People 

• Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership with people and clients.   
• Assist and guide your team in managing the performance and the development of the team ensuring high engagement of top performers and effective improvement of bottom performers. 
• Foster a growth mindset by challenging and stretching team members to seek innovative solutions, with ethics and professionalism.
• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
• Endorse and develop the leadership and functional capabilities and skills of the store team to become ready for future roles.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility. 
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people. 
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with your line manager and the People Partners. 
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.
• Oversee a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance 

• Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
• Devise and drive collaborative initiatives to seize market opportunities ahead of the competition.
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating FoH and BoH activities, engaging with top clients, and ensuring the highest level of client service and hospitality. 
• Oversee and ensure the management of stock levels to maximize full-price selling (for Full-price stores) and maintain a high sell-through, as well as alignment with new product launches.
• Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.  
• Consistently drive the company’s set KPIs by guiding and challenging everyone to create and implement strategies, when performance standards are not met.
• Analyze sales data, KPIs, and market trends to identify growth opportunities and optimize the performance of each product category.
• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.

Running the House

• Adhere to and oversee adherence to company policies and procedures, including Operations, People, Security, and health and safety.
• Comply with Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to keep shrinkage below company target.
• Provide accurate monthly schedules and timely payroll records for all employees.
• Oversee incoming and outbound merchandise requests and shipments, and monitor After Sales services in store.
• Maintain the Visual Merchandising standards set by the Global VM team and keep company assets organized per back-of-house and front-of-house guidelines.
• Represent the Gucci image through appropriate wardrobe and presence, and ensure team adherence to company grooming standards.
• Manage the store's budget responsibly, identifying opportunities to reduce costs and increase profitability.

Requirements:

• Minimum of 7 years of management experience in luxury retail or a comparable high-end, client-centric industry, with a proven track record of building long-term relationships with high-value clients.
• Bachelor’s Degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) systems.
• Industry awareness, commercial knowledge, and strong business and financial acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Fluent English (written and spoken) is mandatory.
• Demonstrable experience in developing and implementing successful sales strategies.
• Passion for fashion and luxury, and a deep understanding of market trends.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

If you share our passion for luxury and craft, join our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Discover more about Gucci at www.gucci.com.