SAINT LAURENT Client Advisor PDH Monterrey

We are currently seeking a Client Advisor to join our dynamic boutique team.

ROLE

The Client Advisor is a brand ambassador responsible for delivering exceptional and personalized client experience while driving sales performance and cultivating long-term client relationships. Through proactive client development, styling expertise, and omnichannel engagement, the Client Advisor contributes to the achievement of store sales goals, client retention, and business growth, while consistently embodying the values, image, and standards of the Maison.

MISSION

Client Experience & Brand Ambassadorship

• Deliver an exceptional, personalized, and memorable luxury experience to every client, ensuring the highest standards of service at every touchpoint.
• Act as a true ambassador of the Maison, conveying its heritage, craftsmanship, values, and collections with passion and authenticity.
• Create meaningful emotional connections with clients by understanding their lifestyle, preferences, and needs.
• Anticipate client expectations and provide bespoke solutions to enhance loyalty and satisfaction.
• Ensure excellence in after-sales service, supporting clients throughout their entire purchasing journey.

Client Development & CRM

• Develop and maintain a strong portfolio of local and international clients through proactive outreach and relationship-building activities.
• Utilize CRM tools effectively to capture client insights, update client profiles, and develop personalized engagement strategies.
• Execute clienteling activities including appointments, follow-ups, event invitations, product launches, and personalized communications.
• Consistently grow repeat business, client retention, and client recruitment through strategic networking and relationship management.
• Leverage omnichannel opportunities to engage clients and maximize sales opportunities across all available channels.

Sales Performance & Business Development

• Achieve and exceed individual sales targets and key performance indicators (KPIs), including sales, UPT, ATV, conversion, client recruitment, retention, and appointments.
• Demonstrate strong business acumen by identifying opportunities to grow sales and improve client engagement.
• Drive sales through appointment-based selling, wardrobe building, cross-selling, and category development.
• Consistently maximize business opportunities by leveraging client insights, product knowledge, store events, and commercial initiatives.
• Take ownership of personal performance and contribute to overall store objectives.

Styling & Product Expertise

• Develop an expert understanding of Saint Laurent collections, product categories, craftsmanship, materials, and trends.
• Provide personalized styling recommendations and wardrobe solutions tailored to each client's preferences and lifestyle.
• Maintain a high level of market and competitor awareness to better serve clients and identify business opportunities.
• Demonstrate a strong passion for fashion, luxury, and contemporary culture.

Team Collaboration & Operational Excellence

• Collaborate effectively with colleagues and management to create a positive and high-performing team environment.
• Support store operations, inventory activities, merchandising initiatives, and client appointments as needed.
• Ensure compliance with all company policies, procedures, and operational standards.
• Contribute actively to maintaining an orderly, welcoming, and luxury store environment.
• Support store events, activations, and client engagement initiatives.

PROFILE

Experience

• 2-5 years of experience in luxury retail, premium retail, luxury hospitality, or other high-touch client-facing environments.
• Proven track record of achieving sales targets and developing long-term client relationships.
• Experience utilizing CRM tools and clienteling strategies preferred.

Technical & Business Skills

• Strong sales performance orientation with a client-centric approach.
• Demonstrated ability to build, manage, and grow a client portfolio.
• Strong understanding of luxury service standards and client expectations.
• Skilled in omnichannel selling and utilizing digital tools to support client engagement.
• Comfortable using POS, CRM, mobile selling tools, and retail technology platforms.

Personal Competencies

• Passion for luxury fashion, styling, craftsmanship, and client experience.
• Entrepreneurial mindset with a strong sense of accountability and ownership.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong emotional intelligence and ability to adapt communication style to different client profiles.
• Results-oriented, proactive, and self-motivated.
• Ability to thrive in a fast-paced and dynamic luxury environment.
• Collaborative team player with a positive attitude.
• Adaptable and open to change, continuously seeking opportunities to learn and grow.

Languages

• Fluent in local language and English.
• Additional languages are highly desirable and considered an asset.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.