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    03/04/2024

    BALENCIAGA – Europe Retail Trainer

    Balenciaga - Regular
    Paris - France

    About us Cristóbal Balenciaga founded the House in 1917 in his native country, Spain. In 1937, he established the brand in Paris and designed his collections there until 1968. His ultra-modern forms became the signature of the House. Christian Dior considered him " the master of us all " and Gabrielle Chanel as "the couturier of couturiers." Demna, artistic director since 2015, designs all of the men's and women's ready-to-wear and haute couture collections as well as the leather goods and accessories lines. Balenciaga now has over 4,000 employees and nearly 300 points of sale worldwide We are currently seeking a Retail Trainer Europe who will report to the General Manager. Your opportunity Under the direction of the General Manager, the retail trainer will be responsible for the delivery and roll-out of trainings and continuous improvement of training programs; conduct needs assessments, evaluate outcomes and manage training path for all respective countries in Europe.

    How you will contribute

    • Assist in executing competency building and talent development in accordance with the brand strategies and directions
    • Roll-out and facilitate effective implementation of the trainings (Brand Image and Product, Retail Excellence, Business, Client Journey…)
    • Champion training programs to create a positive and performance driven culture
    • Work in close collaboration with training manager along with business managers to analyze competency gaps, identify training needs and adapt training programs and action plans to meet the business needs
    • Ensure that training programs designed by central training team are adapted to regional needs and delivered in an effective and timely manner
    • Manage the delivery and quality of training programs including planning and coordinating training calendar, venues and participants
    • Conduct pre and post training evaluation to ensure effectiveness, applicability and continuous improvement of training programs
    • Collect, monitor and measure training KPIs (knowledge and skills retention, employee engagement and performance, client experience…)
    • Conduct on-site coaching and accompany sales force in implementing their key learnings on-the-sales-floor

    Who you are

    • Degree holder in Business, Training, Human Resources Management, Psychology or a related discipline
    • Previous hands-on experience in training and development preferably in luxury retail/hospitality industry
    • Strong analysis needs, program development, facilitation and training delivery skills
    • Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff
    • A self starter with solid organization and influencing skills, able to work autonomously
    • Client-centric and strong fashion sensibility
    • Possess a passion in fostering a learning culture and developing talents   
    • Excellent communication skills
    • Fluent in French and English, Italian will be a plus
    • Proficiency in Microsoft Office (+ Photoshop, Illustrator, InDesign)
    • Frequent Travel required in Europe

    Why work with us?

    This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

    Balenciaga offers you:

    • Fair compensation and benefits
    • Internal mobility opportunity after 18 months in your position
    • 3 paid volunteers’ days per year
    • Flexible schemes including remote and on-site days each week

    Diversity Commitment

    Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, religion, culture, disability, class, sexual orientation and more - enriches both our employees and our clients experience. As an Equal Opportunity Employer, we welcome all applications and select talents based on competencies and their alignment with our brand values. Setting people up for success is what we strive for. It is part of our interview process to review with you what success looks like in this role.

    Balenciaga will offer an accessible experience for all applicants, including Disabled people. If you require any support or have specific accommodation requirements during the recruitment process, contact us at asktorecruiters@balenciaga.com .Please note that this inbox will only be monitored for accessibility accommodations.

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