We are currently seeking a Global Omnichannel Manager who reports to the E-Business Director.

Your opportunity

You will design, launch and deploy omnichannel roadmap & services and mindset in store worldwide, as well as innovation projects to optimize Balenciaga client experience through all touchpoints and in a seamless manner.

You will manage a Global Omnichannel Coordinator.

How you will contribute

• Design, lead and coordinate omnichannel roadmap deployment in store and through more client’s touchpoints at a global level, in close partnership with Retail, Digital, Supply Chain, and Regional counterparts, both at HQ and with regions.
• Spread the omnichannel mindset and lead the change in store and through all departments of the organization, follow-up the omnichannel performance and share best practices amongst regions.
• Improve store visibility information, accuracy and consistency in the digital ecosystem through a strong collaboration with E-commerce and Retail.
• Improve the omnichannel services based on stores feedback and in collaboration with the e-commerce team.
• Manage all updates on the services and coordinate with Training, Client Engagement, Operations, Regions counterparts and Retail.
• Organize Monthly reviews to share results, analyze results vs targets and launch action plans, improve the partnership and collaboration

Who you are

• A professional who speaks English fluently
• A person with minimum 5 years of experience in eCommerce / Digital with Omnichannel project management
• A collaborative team player who enjoys working in a cross-functional team environment
• A person with excellent written and verbal skills
• A diligent person with attention to detail
• A person with experience working on Manhattan Solution would be a plus.

Why work with us?

You will join a passionate E-Business team whose priority is to ensure the best online user experience.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.