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    02/24/2026

    BALENCIAGA – Retail Trainer (F/M)

    Balenciaga - Regular
    Paris - France

    About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

    Your opportunity

    Within the Global Retail Training team, the Retail Trainer contributes to the development and deployment of global retail training initiatives aimed at elevating client experience, selling performance, and managerial capabilities across the network.

    How you will contribute

    As a retail trainer, you will:

    •            Design and deploy retail training programs focused on client experience, selling techniques, and floor management.
    •            Deliver engaging training sessions to retail teams and store managers.
    •            Ensure global consistency of training standards while allowing relevant local adaptations.
    •            Reinforce client experience standards and structured selling rituals across the retail network.
    •            Observe in-store behaviors and provide structured feedback to drive performance improvement.
    •            Facilitate training on advanced selling techniques, cross-selling, and conversion improvement.
    •            Develop clienteling capabilities, CRM usage, and long-term client relationship building.
    •            Support store managers in building a strong coaching and feedback culture.
    •            Promote understanding of retail performance indicators and commercial awareness.
    •            Collect field feedback and contribute to the continuous improvement of training tools and methodologies.

    Who you are

    •            Experienced in luxury retail stores.

    •            Experienced in retail training.

    •            A strong facilitator and presenter.

    •            Able to influence and coach in field environments.

    •            Knowledgeable about retail KPIs and performance drivers.

    •            Structured and detail oriented.

    •            Fluent in English.

    Why work with us?

    Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Diversity Commitment

    Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

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