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    BALENCIAGA Retail Training Manager | London

    Balenciaga - Regular
    London - United Kingdom

    About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

    BALENCIAGA Retail Training Manager | London

    Your opportunity

    Under the direction of the General Manager, the retail trainer will be responsible for the delivery and roll-out of trainings and continuous improvement of training programs; conduct needs assessments, evaluate outcomes and manage training path for all respective countries in Europe.

    How you will contribute

    • Assist in executing competency building and talent development in accordance with the brand strategies and directions
    • Roll-out and facilitate effective implementation of the trainings (Brand Image and Product, Retail Excellence, Business, Client Journey…)
    • Champion training programs to create a positive and performance driven culture
    • Work in close collaboration with training manager along with business managers to analyze competency gaps, identify training needs and adapt training programs and action plans to meet the business needs
    • Ensure that training programs designed by central training team are adapted to regional needs and delivered in an effective and timely manner
    • Manage the delivery and quality of training programs including planning and coordinating training calendar, venues and participants
    • Conduct pre and post training evaluation to ensure effectiveness, applicability and continuous improvement of training programs
    • Collect, monitor and measure training KPIs (knowledge and skills retention, employee engagement and performance, client experience…)
    • Conduct on-site coaching and accompany sales force in implementing their key learnings on-the-sales-floor

    Who you are

    • Degree holder in Business, Training, Human Resources Management, Psychology or a related discipline
    • Previous hands-on experience in training and development preferably in luxury retail/hospitality industry
    • Strong analysis needs, program development, facilitation and training delivery skills
    • Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff
    • A self starter with solid organization and influencing skills, able to work autonomously
    • Client-centric and strong fashion sensibility
    • Possess a passion in fostering a learning culture and developing talents   
    • Excellent communication skills
    • Fluent in French and English, Italian will be a plus
    • Proficiency in Microsoft Office (+ Photoshop, Illustrator, InDesign)
    • Frequent Travel required in Europe

    Why work with us?

    This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

    Diversity Commitment

    Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

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