BOTTEGA VENETA Wholesale Customer Service Specialist

We are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team. In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal teams to ensure excellent client satisfaction.

How You Will Contribute

• Ensure precision, quality, and adherence to deadlines to deliver the highest level of service.
• Provide exceptional customer service by responding promptly and professionally to inquiries and issues.
• Communicate and collaborate with internal departments to meet customer expectations.
• Develop and execute planned activities.
• Gather and analyze information to monitor business trends and identify opportunities.
• Monitor orders and shipments daily, managing discrepancies and stock rebalancing.
• Adhere to precision, quality and timing standards to ensure the best quality service.
• Data entry and customer master data management.
• Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Manage customer complaints and provide appropriate solutions and alternatives.
• Work with other departments to resolve complex issues.
• Follow up with customers to ensure complete resolution of issues.
• Identify opportunities to improve customer experience and internal processes.
• Stay updated on product knowledge and company policies.

Who You Are

• Degree in economics, languages, or related fields.
• Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion/luxury industry.
• Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers.
• Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines.
• Strong analytical skills and a results-oriented mindset.
• Fluent in Italian and English, both written and spoken; additional languages are a plus.
• Skilled in problem-solving and multitasking.
• Proficient in SAP and Microsoft Office.
• Calm and empathetic under pressure.
• Team-oriented with a strong sense of responsibility and professionalism.