DODO Store Manager (Dusseldorf)

Role Purpose

As a Store Manager, you will be the driving force and strategic leader of the boutique, embodying and elevating the values and philosophy of DoDo with passion, authenticity, and managerial excellence. You will guide the team in delivering an extraordinary client experience, ensuring that every interaction reflects the brand’s spirit, craftsmanship, and commitment to excellence. Through inspirational leadership, data‑driven decision making, and a strong commercial vision, you will maximize business performance, cultivate long‑lasting relationships with clients, and create an engaging environment that empowers your team to thrive and achieve outstanding results.

How you will Contribute:

Business, Commercial & Strategic Leadership

• Drive the boutique’s commercial performance by ensuring the achievement and overachievement of sales targets and KPIs.
• Analyze sales data, traffic, conversion rate, and performance indicators to identify opportunities and implement corrective actions.
• Implement and monitor corporate commercial strategies, ensuring full alignment with brand vision and boutique objectives.
• Prepare and analyze business reports, providing insights on boutique performance and driving the development and execution of the boutique business plan in alignment with corporate strategy.
• Optimize resources, processes, and workflows while partnering closely with HQ, ensuring efficient communication, operational excellence, and support for strategic initiatives.

Client Experience & Clientelling Excellence

• Supervise the sales floor to guarantee a refined, organized, secure, and welcoming environment for clients
• Guarantee an exceptional client experience in line with luxury retail standards, ensuring each interaction reflects DoDo’s values and storytelling.
• Strengthen client loyalty by developing structured clientelling strategies and leveraging CRM tools to maximize long‑term relationships.
• Plan and execute boutique events in collaboration with the HQ clientelling team and client activations dedicated to enhancing engagement with high‑value clients.

Inspirational & People Leader

• Lead, motivate, and empower the team through consistent coaching and performance feedback, fostering their professional and behavioral growth while ensuring strong product mastery, deep brand knowledge, and refined selling ceremonies to inspire the team.
• Create a positive, inclusive, and high‑energy work environment that fosters teamwork and excellence.
• Oversee workforce planning, scheduling, and talent development to ensure optimal staffing and operational efficiency.
• Promote a results‑oriented culture, guiding the team in delivering outstanding performance and best‑in‑class service.

Operations Excellence & Boutique Management

• Oversee daily administrative procedures including cash reconciliation, reporting, and compliance with operational standards.
• Maintain all back‑of‑house processes with precision, ensuring seamless coordination between front and back office.
• Ensure operational excellence and smooth daily operations across all boutique functions.

Profile

• +5 years of experience in luxury retail management, ideally within jewellery or luxury accessories.
• Strong commercial acumen with a strategic, data‑driven approach to managing boutique performance and KPIs.
• Deep product sensitivity and solid understanding of jewellery market dynamics and industry trends
• Excellent interpersonal skills with a proven ability to manage clientelling activities, leverage CRM tools, and build long‑lasting relationships that elevate the luxury client experience.
• Proven experience in managing people, coach, motivate, and develop them through a high‑performance approach.
• Strong communication skills, capable of fostering a positive, inclusive, and results‑oriented work environment.
• High level of organization, adaptability, and problem‑solving in managing daily operations and multiple priorities.
• Ability to ensure operational excellence, maintaining compliance, efficiency, and strong execution across all boutique functions.
• Strong passion for jewelry brands, their values, and storytelling.
• Fluent German and English.