GUCCI Senior Client Advisor, Selfridges

Key Accountabilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

• Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management

• Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store

Key Requirements

• Proven experience in a Supervisor or Senior role within Luxury Fashion

• Excellent commercial awareness and ability to build and maintain a client book

• Passion for fashion and knowledge of luxury fashion products and trends

• High flexibility, strong communication skills and ability to adapt to different customers

• Team-player mentality, ability to work in a fast moving and dynamic environment

• Fluent in English and preferably a second language

Gucci is made of people who are diverse, talented, and unique. You're invited to come and show us the Dream-maker that you are.