KERING Client Advisor

Your opportunity 

As the Client Advisor, you are the Kering Brands ambassador responsible for achieving sales objectives by deepening client connections by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. Fashion mindset and approach is required to promote looks and desire.

You aspire to become a reference and expert on multiple product categories or to step into the sphere of store leadership by supporting on certain activities related to management and store functions.

How you will contribute 

Client Journey

Build and nurture strong relationships with clients, ensuring they feel welcomed, valued, and comfortable from the very first interaction, whether in-store or through remote channels.

Deliver an exceptional and personalized client experience, fostering long-term relationships that drive repeat business and loyalty.

Take the time to understand each client’s needs, preferences, and aspirations, creating meaningful connections while consistently exceeding expectations.

Expand and strengthen the client portfolio by acquiring new clients and cultivating existing relationships.

Utilize digital and in-store tools to provide a seamless, efficient, and tailored client experience at every touchpoint.

Gather and leverage relevant client insights throughout the client journey to anticipate needs and personalize recommendations and services.

Act as a trusted advisor, creating memorable experiences that reinforce the brand’s values and elevate client engagement.

Sales Excellence

Drive individual and team sales performance by closely monitoring key performance indicators (KPIs) and maximizing sales opportunities across both in-store and remote channels.

Deliver an elevated and memorable client experience through exceptional hospitality, expert product knowledge, refined selling techniques, and luxury service rituals.

Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.

Actively promote virtual appointments and remote selling opportunities to engage clients and expand business potential.

Embrace a “One Unique Experience” mindset, ensuring a seamless and consistent experience across all touchpoints, including purchases, exchanges, returns, repairs, and after-sales services.

Serve as a trusted advisor, guiding clients toward the products and solutions that best align with their needs, lifestyle, and aspirations.

Foster a collaborative and positive team environment through open communication, knowledge sharing, and proactive problem-solving.

Brand & Product

Leverage in-depth knowledge of Kering Brands heritage, collections, and craftsmanship to engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.

Demonstrate a commitment to continuous learning by actively participating in training programs and staying current on product launches, collections, and brand initiatives.

Maintain a strong awareness of fashion trends, competitor activities, market developments, and client profiles to deliver relevant recommendations and tailored solutions.

Combines styling knowledge with the ability to offer products to best serve the client.

Act as a Kering ambassador by embodying its values, culture and creativity with passion and professionalism.

Operational Excellence

Actively participate to the smooth day-to-day operations of the store, including stock management, inventory activities, replenishment, and administrative tasks.

Consistently adhere to company policies, procedures, and compliance standards, with a strong focus on operational efficiency, accuracy, and loss prevention.

Process all point-of-sale transactions with precision while ensuring client information is captured and maintained accurately.

Support the maintenance of excellent visual merchandising standards, ensuring all product displays reflect visual guidelines.

Ensure optimal product availability on the sales floor through effective stock monitoring and replenishment practices aligned with company procedures.

Present a professional appearance at all times, consistently adhering to Kering Brands grooming standards and brand expectations.

Demonstrate attention to detail and accountability in all operational activities to support an efficient, secure, and client-focused store environment.

Who you are 

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.

High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Deep knowledge about and passion for fashion and luxury.

Excellent commercial awareness and client attitude.

High flexibility and ability to adapt to different clients and complex situations.

Strong communication skills.

Ability to work in a fast-moving and dynamic environment.

Why work with us? 

Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.