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    POMELLATO Customer Service Intern (German Speaker)

    Pomellato - Student (Fixed Term) (Trainee)
    MILANO - Italy

    Job Family Group Description - Supply Chain: Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services. Job Family Description -After Sales and Customer Service: Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction. Sub-Job Family Description - Customer Service: Serves as the first point of contact between sales, supply chain/logistics and manufacturing staff in order to deliver seamless customer service.

    About us:

    Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality.

    Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

    How you will contribute:

    You will join the Customer Service department and will support the team being involved in the following main activities:

    • Build up or maintain the relationship with the wholesale Pomellato and Dodo partners.

    • Manage the partner order portfolio for both brands through the order taking and order monitoring.

    • Proactively plan, for each client,  the order shipment and invoicing, based on the stock availability and priority of merchandise allocation.

    • Support the Area Manager in several activities to empower the high standard quality level of service.

    • Facilitate the client requests addressing them to the other department, especially for the After Sale service tracking the Jewels repairs.

    • Monitor each client KPI and sell out and sell in reports.

    Who you are:

    • Fluent in English, German and possibly Spanish.

    • Master’s Degree

    • Positive and proactive attitude, strong organizational and time management skills

    • Ability to meet deadlines in a fast paced environment

    • Excellent computer skills, proficient in MS Office

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