SAINT LAURENT Client Advisor

PURPOSE OF THE POSITION: A Client Advisor contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards. MISSIONS & RESPONSIBILITIES • Provide an outstanding client and after-sale service to all visitors and clients • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests • Cultivate a robust client portfolio to secure a proactive and growing business • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture • Show a transparent and genuine attitude with the client and create a unique connection with them • Communicate in a professional and authentic way, with clients and colleagues • Effectively use all the available tools to optimize business opportunities • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit • Adhere to all company policies and operational procedures and follow them PROFILE • A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality • Have personal taste and passion for the fashion culture, like to create personalized looks • Have a natural business mindset and an entrepreneurial spirit • Open-minded and looking for a company valuing audacity and authenticity • Strong team spirit to achieve common goals • At ease with using tools and applications, learns fast with new technologies • Motivation to work in a fast-paced environment, able to multitask & prioritize • Proactive, enthusiastic, & with a problem-solving attitude • Excellent written, oral & listening skills, in English and local language • Embrace change and see it as an opportunity to grow and develop Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.