SAINT LAURENT Club VIC Coordinator

ROLE

The Club VIC Coordinator supports the development and execution of the VIC strategy through three key pillars:

• the creation and deployment of VIC‑specific training,
• the management and analysis of VIC data,
• the animation and coordination of the VIC Ambassador community.

The role ensures the consistency, quality and impact of the VIC program across regions and boutiques, contributing to the elevation of the client experience and the reinforcement of client loyalty.

 MISSION

• Develop and structure VIC‑specific training content, including guidelines, toolkits, e‑learning modules and best‑practice materials, in collaboration with Retail Excellence and Client Engagement teams.
• Deploy training sessions to VIC Ambassadors and retail teams, ensuring the correct understanding and adoption of VIC standards and behaviors.
• Collect, organize and analyze VIC data, including client profiles, engagement levels, activation rates and boutique performance.
• Produce regular reports and dashboards to monitor VIC KPIs and support decision‑making at HQ and regional levels.
• Identify insights and opportunities to optimize the VIC journey and propose quick‑win initiatives based on data analysis.
• Coordinate and animate the VIC Ambassador community, ensuring alignment, communication flow, and sharing of best practices across markets.
• Support the execution of VIC initiatives, including local activations, client attentions and boutique‑level actions.
• Ensure consistency and quality of VIC standards across all touchpoints, both online and offline.
• Contribute to continuous improvement, benchmarking industry best practices and supporting the evolution of the VIC program.

PROFILE

• Graduate from a business school with a strong interest in client experience, retail excellence or CRM.
• 1 to 3 years of experience, ideally in retail.
• Strong analytical mindset with the ability to work with data, KPIs and reporting tools.
• Excellent communication and presentation skills; ability to create clear and engaging training materials.
• Organized, structured and able to manage multiple projects simultaneously.
• Comfortable working with retail teams and able to animate a community with energy and clarity.
• Proactive, solution‑oriented and eager to learn in a fast‑paced environment.
• Knowledge of CRM tools (Salesforce is a plus).
• Fluent in English; another language is a plus.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.