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GUCCI Team Coordinator - Vancouver Holt Renfrew

Gucci - Regular
VANCOUVER - Canada

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Operations: Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations. Sub-Job Family Description - Stockroom: Supervises the warehouse supplying products to the sales floor or other stores. Monitors stock and inventory levels. Oversees logistics of shipping between the local warehouse and regional warehouses.

Key Accountabilities

Sales Support

  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
  • Support the team in the selling process, ensuring the highest level of client experience;
  • Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;
  • Providing dressing room support to Client Advisor and Client;
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Understand a customer’s needs and orienting them into the departments;
  • Interacting with customers to ensure client satisfaction.

POS

  • Packing and providing support during payment process;
  • Facilitate store transfer requests, charge sends, and product inquiries;
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
  • Packing and providing support during payment.

Inventory

  • Assisting the sales staff in pulling different styles and sizes from stock;
  • Assist in store cycle counts, scheduled inventories, and reconciliation with support        and direction from the Store Director/Team Manager – Operations.

General

  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.

Key Requirements

  • At least 2 years of experience in luxury retail, hospitality or customer service;
  • Experience with operating POS system, a plus;
  • Excellent interpersonal and communication skills;
  • Strong understanding of customer service needs and priorities;
  • Strong attention to detail and ability to multitask;
  • Familiar in Microsoft Word and Outlook;
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

EOE M/D/F/V

  • Full time
  • Nord America
  • Canada
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