GUCCI Team Manager - Charlotte

Role Mission 

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.  

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.  

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.  

Key Accountabilities 

Client Experience 

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated attitude. 
• Capture meaningful client data to build relationships to personalize prospect client development opportunities. 
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.  
• Lead clienteling activities with your team and develop actions plans accordingly to reach clear goals and KPIs.  
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.  
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met. 
• Lead by example on the selling floor in embracing the Gucci selling ceremony. 
• Manage the clients' flow on the selling floor to ensure that everyone is addressed with exceptional service. 
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship. 
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines. 
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution. 

Leading People  

• Working on the selling floor, maintaining constant contact with your team, supporting and coaching where needed, and ensuring a consistent client experience. 
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App. 
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.  
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans. 
• Lead engaging morning briefings using different facilitation techniques, as and when required, delivering key business communication and daily objectives. 
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors. 
• Participate in attracting and recruiting new team members through conducting behavioral-based interviews and keeping a talent pipeline from competition headhunting.  
• Ensure effective, holistic, and timely onboarding for new joiners of your team.  
• Manage and resolve employee-relations matters in partnership with the Store Managers and People Partners.   
• Monitor your team’s adherence to company policies and procedures; following up when needed. 

Sales Performance  

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.  
• Maximize time spent on the shop floor for motivating team members including using selling techniques effectively as a role model.  
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Manager to provide adequate recommendations and improvement actionable plans. 
• Partner with the Store Managers and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business. 
• Partner with the Store Managers and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.  
• Utilize digital platforms to support store and online product sales. 
• Oversee and support tracking of all special orders through merchandising communication. 

Running the House 

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.  
• Plan and liaise with the Store Managers to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage. 
• Effectively allocate tasks/activities based on people's abilities and delegate effectively. 
• Support and maintain visual merchandising standards set by the WW headquarters. 
• Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines. 
• Support and execute product handling, transactions, payment processes, and general store administration. 
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift. 
• Optimize stock/inventory management ensuring monitoring and reporting of any risks. 
• Ensure with the Store Managers optimal and consistent adherence to all key health, safety, and security aspects. 

Requirements 

• 4+ years of sales management experience in retail, luxury retail, or service-related industry. 
• A bachelor’s degree in a related field is preferred. 
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. 
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results. 
• Ability to manage competing priorities in a fast-paced environment. 
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook. 
• Industry awareness and strong business acumen. 
• Strong verbal and written communication skills and excellent organizational skills. 
• Passion for the fashion industry. 
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays. 

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.      

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.