Kering

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ケリングについて

ケリングの歴史

セーヴル通り40番

Celebrating our history with "Kering, of granite and dreams"

カルチャーと伝統

取締役会

エグゼクティブ・コミッティー

François-Henri Pinault

企業倫理

コーポレート・ガバナンス

女性の活躍

ケリング・ファウンデーション

ウーマン・イン・モーション

女性のために

ニュース

サンローラン

ボッテガ・ヴェネタ

バレンシアガ

マックイーン

ブリオーニ

ブシュロン

ポメラート

ドド

キーリン

ジュエリー

ジノリ 1735

ケリング アイウエア

ケリング ボーテ

Others

ケリング・グループ

グループ・ブランド

ラグジュアリーへの取り組み

ケリングで働く

キャリア形成

ワーク・ライフ・バランス

多様性

若手人材の育成

ケリング・キー・プログラム

人材の育成

ケリングで働くということ

採用情報

2017-2025 ロードマップ

ガバナンス

活動概要

Crafting tomorrow's Luxury

EP&L(環境損益計算）

ESG情報開示

ESGパフォーマンス

影響を測定する

気候変動に関する戦略

削減する

修復・再生する

気候変動を緩和する

生物多様性に関する戦略

Regenerative Fund for Nature

動物福祉

地球を守る

サプライチェーンにおける人権

サプライチェーンにおける女性の存在

クラフツマンシップの継承

サプライチェーンに関わる人々

循環型社会に向けた取り組み

原材料

イノベーション・ラボ

製造工程

新たなビジネスモデル

アップサイクルとリサイクル

未来に向けたイノベーション

アジェンダ

発行物とビデオ

ニュースとリソース

Corporate governance

Breakdown of share capital

About Kering & Key Figures

KERING SHARE

Publications

Regulated information

Being a shareholder

Your publications

Annual General Meeting

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Debt financing and other information

Financial calendar

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スペシャル・レポート

ロゴ

広報資料

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 | Kering

グッチは、世界で最も高い名声と影響力を持つラグジュアリー・ブランドのひとつです。真のグローバル・リーダーとしてファッション業界を牽引し、ラグジュアリーに対する現代的かつ革新的なアプローチを確立しています。

歴史

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Role MissionAs the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.Through the Eyes of the Client: You connect me to the brand.Key Accountabilities<h1>Client Journey</h1><ul><li>Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.</li><li>Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.</li><li>Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.</li><li>Develop client base by recruiting new clients and developing existing ones.</li><li>Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.</li><li>Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.</li><li>Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).</li></ul><h1></h1><h1>Sales Excellence</h1><ul><li>Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.</li><li>Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.</li><li>Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.</li><li>Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.</li><li>Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.</li><li>Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.</li><li>Guide and inspire the client to make the best possible decision to buy the right product.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li></ul><h1>Brand &amp; Product</h1><ul><li>Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.</li><li>Proactively attend trainings to gain insights on product knowledge.</li><li>Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.</li><li>Combines styling knowledge with the ability to offer products to best serve the client.</li><li>Embody Gucci&#39;s philosophy, values, and lifestyle with an enthusiastic attitude.</li></ul><h1></h1><h1>Operational Excellence</h1><ul><li>Actively participate in all store operations such as stock maintenance, stock inventories, etc.</li><li>Adhere to all policies and procedures with a focus on loss prevention and operational excellence.</li><li>Accurately process all POS transactions and ensure accurate capture of client information.</li><li>Contribute to upholding the visual display of all products following Gucci visual standards.</li><li>Follow Company grooming guidelines at all times and according to Gucci standards and policies.</li><li>Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.</li><li>Manage general store administration and functionality.</li></ul>Key Requirements<ul><li>2&#43; years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li><li>Deep knowledge about and passion for fashion and luxury.</li><li>Excellent commercial awareness and client attitude.</li><li>High flexibility and ability to adapt to different clients and complex situations.</li><li>Strong communication skills.</li><li>Ability to work in a fast-moving and dynamic environment.</li></ul>Key Values for Ways of WorkingOur values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:We Are Inclusive<ul><li>We believe that diversity in thought, background and skills enhances our capacity to create, collaborate and problem solve.</li></ul>We Are Respectful<ul><li>We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.</li></ul>We Are Responsible<ul><li>We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.</li></ul>We Are Trustworthy             <ul><li>We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).</li></ul>Key Behaviors to Amplify What We Do Explore Considerate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.</li></ul> Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.</li></ul> Deliver Accountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions.</li></ul> Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.</li></ul> Connect Connection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully.</li></ul> People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.</li></ul> Build Continuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.</li></ul> Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – HawaiiFor individuals assigned and/or hired to work in Hawaii, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $14.00 USD to $17.00 USD. EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Through the Eyes of the Client:  You connect me to the brand.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.Key Accountabilities<ul><li>Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities</li><li>Effectively uses cross- and upselling techniques to maximize sales opportunities</li><li>Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques</li><li>Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store</li><li>Combines styling knowledge with the ability to mix-and-match products to best serve the client</li><li>Develops local and international client base and seeks to recruit and develop top clients</li></ul>Key Requirements<ul><li>Some experience working in a high-end luxury/fashion brand or hospitality</li><li>Proven track record in achieving sales targets and develop clients</li><li>Passion for and sound knowledge about Gucci and luxury fashion</li><li>Works productively in a high-pressure, fast-paced environment</li><li>Fluent in English and Mandarin, any additional languages would be a plus</li><li>Ability to work varied hours/days, including weekends as needed</li></ul>Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses.
Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. 

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
We are looking for a Client Advisor to join our team in Schiphol Airport on a full time basis, time and initial one year contract.

Finalité du stage : Le stagiaire coordinateur soutient le store coordinator et le directeur de boutique dans le suivi de performance, l’organisation de la vie en boutique et le suivi administratif des équipes pour atteindre les objectifs quantitatifs et qualitatifs fixés. Il est force de proposition et moteur d’amélioration continue.A ce titre, il est l’interlocuteur privilégié entre le directeur, ses équipes et les fonctions supports du siège (RH, Opérations, Clienteling, VM, Achats, Formation, Maintenance).Il accompagne le store coordinator en jouant un rôle-clef de communiquant interne dans le partage des informations, l’organisation du quotidien, la coordination des ressources et le suivi administratif.Le stagiaire store coordinator peut également être amené à apporter du renfort sur la surface de vente quand cela est nécessaire (en vente ou en caisse).Le stagiaire store coordinator accompagne le store coordinator sur les missions suivantes :• Gestion de Performance o Compilation et envoi du rapport d’activité journalier (EOD)o Préparation du fichier journalier de « floor management »o Préparation des données pour le briefing quotidien et les réunions managérialeso Analyses spécifiques sur demande en fonction des besoinso Emission de recommandations• Gestion des plannings o Préparation et suivi des plannings de présenceo Correction des temps de présence et absence pour intégration paieo Collecte et synthèse des demandes de congéso Analyse et optimisation du Match-to-Traffic par recommandationo Organisation des entretiens individuels et réunions d’équipeo Suivi de l’intégration des nouveaux salariéso Suivi administratifs des salariéso Organisation des formations et voyages afférents• Gestion des outils o Ordinateurs, téléphones et tablettes : paramétrages et dépannages o Contrôle et suivi du Petty casho Commande et suivi Consommableso Déclaration et suivi des dossiers maintenance sur la plateforme dédiée• Autres tâches selon le type de point de vente, en fonction des besoins et/ou en l’absence de ressource dédiéeo Suivi des uniformes et du matériel de venteo Service après-venteo Suivi de projets spécifiqueso Notes de frais Directeur de BoutiqueCompétences • Ambassadeur de la maison et de ses valeurs• Bonne présentation et maîtrise des codes du luxe• Très bon communiquant, polyvalent sur les différents outils informatiques et digitaux• Goût du travail en équipe et qualités relationnelles• Sens du service• Capacités analytiques et compréhension des enjeux de l’efficacité retail • Maîtrise des outils informatiques et digitaux• Capacités de synthèse• Structure et Rigueur• Sens de la confidentialité• Rapidité et fiabilité d’exécution• Maîtrise de l’anglais, troisième langue appréciéeProfil type• Stage de 6 mois• Niveau bac&#43;3 à bac &#43;5• Maitrise du français et de l’anglais• Expérience souhaitée dans le luxe et en boutiqueGUCCI s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Influente, innovante et progressive, Gucci adopte une approche résolument moderne de la mode. La Maison a redéfini le luxe pour le 21e siècle, renforçant ainsi sa position parmi les maisons de mode les plus désirables au monde. Éclectiques, contemporaines, romantiques, les produits Gucci incarnent l'excellence du savoir-faire italien et sont inégalés pour leur qualité et leur attention aux détails.
Gucci fait partie du groupe Kering, un leader mondial du prêt-à-porter et des accessoires, propriétaire d'un portefeuille de marques prestigieuses dans les secteurs du luxe, du sport et du lifestyle.

グッチ

歴史

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