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GUCCI Store Manager - Wrentham Pop-Up Outlet (fixed term)

Gucci - Fixed Term (Fixed Term)
Wrentham - United States of America

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission

As a Gucci Store Manager, you will effectively lead and support all activities to achieve store business objectives, demonstrate an unsurpassed service culture through a customer centric attitude and take responsibility for human resource management, while driving associate development. You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Manager, you are expected to represent the brand as the Gucci Ambassador, promoting our values and ambitions within the marketplace.

Key Accountabilities

Business Leader

  • Drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring of monthly expenses;
  • Demonstrate sales leadership by playing an active role on the selling floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
  • Manage and support stock levels through direct communication with key business departments;
  • Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
  • Ensure all training initiatives and rollouts are completed in a timely manner;
  • Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
  • Develop and implement business action plans in collaboration with the Senior Director of Outlets and business partners to enhance sales for each product category and client tier segment;
  • Demonstrate consistent communication with the team and ensure timely follow up as needed;
  • Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Client Development

  • Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
  • Collaborate with Client Engagement Manager to ensure Client Advisors meet all clienteling KPIs;
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
  • Lead the team to consistently establish relationships and propose local events through continuous networking;
  • Set the example to the team by executing superior customer service and after sales experience to increase and retain customer loyalty;
  • Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
  • Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
  • Monitor monthly CRM database reporting.

Operations

  • Partner with Senior Director of Outlets to recap weekly store performance and report current business trends to cover every aspect of the business, including competitor performance;
  • Monitor store expenses to reduce overall costs;
  • Ensure timely submission of accounts payable invoices and cash disbursements;
  • Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
  • Process incoming and outbound merchandise requests and shipment daily;
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage;
  • Timely submission of payroll records for all employees;
  • Support and maintain visual merchandising standards set by worldwide headquarters;
  • Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.

Talent Management

  • Conduct monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
  • Assist with performance check-in process for all store employees and set employee goals;
  • Partner with the Senior Director of Outlets to identify and create action plans for low performers and build succession plans for high talent;
  • Attract, recruit, and retain a high performing team, building a talent pipeline through networking and competitive shopping;
  • Support a consistent and branded onboarding experience for all new hires;
  • Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service;
  • Partner with Senior Director of Outlets and People Partner for all employee relations issues to ensure effective resolution.

Key Requirements

  • Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;
  • Bachelor’s Degree is preferred;
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Must possess an entrepreneurial vision;
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
  • Ability to manage multiple tasks in a fast-paced environment;
  • Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;
  • Commercial awareness and strong business acumen;
  • Strong verbal and written communication skills;
  • Excellent organizational skills;
  • Passion for the Fashion Industry;
  • Flexibility to work a retail schedule which includes evenings, weekends, and holidays.

Key Pillars for Ways of Working

  • Execute the mission of the role with a Radically Client-Centric mindset;
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States.

EOE M/D/F/V

  • Full time
  • 北米
  • United States of America
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