BOTTEGA VENETA Senior Retail Training Manager

How you will contribute

‑    Implement global training strategies, ensuring consistent execution and local adaptation in Japan.

‑    Oversee onboarding programs for both office and retail employees in line with HQ guidelines.

‑    Plan and deliver product knowledge, selling skills, and customer service training, including mystery shopping programs.

‑    Identify local training needs and develop tailored training plans and initiatives.

‑    Manage and adapt training materials to ensure alignment with HQ standards and local market needs.

‑    Lead the Retail Career Program (Brand Ambassador), overseeing training, development, and progress assessment.

‑    Own and execute in-store training and coaching to enhance retail performance.

‑    Align training initiatives with Retail KPIs, focusing on productivity, clienteling, and key product categories.

‑    Develop and deliver leadership and management training programs for store management teams.

‑    Drive continuous learning and development across retail teams to enhance individual and team performance.

‑    Collaborate with Retail, Merchandising, and HR on cross-functional training initiatives, including Kering Group programs.

‑    Select and manage external training vendors.

‑    Prepare and deliver training reports and updates to key stakeholders and HQ.

- Supervise 2 Retail Training members (1 Manager & 1 Senior Trainer)