GUCCI - Client Advisor

Client Journey
· Proactively engage and establish strong relationships with clients, making the client feel
valued and at ease from the first point of contact by offering best-in-class service be it instore
or remotely.
· Deliver a personalized, client-centric experience, fostering strong and lasting relationships to
drive repeat business and enhance brand loyalty.
· Build rapport with clients by discovering their needs, desires and aspirations, creating
connections and bonds, and demonstrating generosity and desire to exceed their
expectations.
· Develop client base by recruiting new clients and developing existing ones.
· Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and
relevant.
· Collect meaningful client information throughout the client journey to understand their
preferences to customize the service provided to them.
· Create and add value to the client’s experience by providing them with useful insights on
local lifestyle trends (Theater, arts, travel, etc…).
Sales Excellence
· Drive individual and collective sales results through monitoring KPIs and maximizing selling
opportunities in-store and remotely.
· Provide exceptional client experience, focusing on hospitality and elevation through selling
skills, luxury gestures, and product rituals.
· Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a
client-centric attitude.
· Select the right products matched to client needs and benefits and effectively use cross and
upselling techniques.
· Proactively promote virtual appointments and distance sales by seeking to recruit clients to
create selling opportunities.
· Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange,
returns, repairs, and other such transactions that are critical to a positive client experience.
· Guide and inspire the client to make the best possible decision to buy the right product.
· Foster open and constructive communication with team members, being always
collaborative and proposing effective solutions.
Brand & Product
· Using knowledge of Gucci and our products, engage with the clients using storytelling, expert
product knowledge, and honest styling advice to assist them in making informed purchasing
decisions.
· Proactively attend trainings to gain insights on product knowledge and selling techniques
· Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns,
fashion trends, services, etc) and clients’ segmentation to come up with the best possible
solutions for our clients.
· Combines styling knowledge with the ability to offer products to best serve the client.
· Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.
Operational Excellence
· Actively participate in all store operations such as stock maintenance, stock inventories, etc.
· Adhere to all policies and procedures with a focus on loss prevention and operational
excellence.
· Accurately process all POS transactions and ensure accurate capture of client information.
· Contribute to upholding the visual display of all products following Gucci visual standards.
· Follow Company grooming at all times and according to Gucci standards and policies.
· Ensure optimal levels of products on the sales floor in line with corporate policies and
procedures.
· Manage general store administration and functionality.