BOTTEGA VENETA Global Omnichannel & Customer Experience Specialist

We are currently seeking an Global Omnichannel & Customer Experience Specialist as part of our dynamic team in Milan.

How you will contribute:

• Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
• Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
• Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
• Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
• Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
• Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
• Prepare and present reports on omnichannel performance metrics.
• Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
• Support the collaboration and training of a Brand Ambassador dedicated to enhancing selling activities, enabling a personalized customer experience and driving e-commerce sales through client service interactions.
• Perform store visits both nationally and internationally.

Who you are:

• Minimum of 2 years of experience in a role that combines digital and retail, preferably within the luxury sector or a well-structured organization.
• Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment.
• Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions.
• Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends.
• Excellent interpersonal, team collaboration, communication, and presentation skills.
• Fluent in English; proficiency in French is considered a plus.
• Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus.

What we offer:

CCNL Applied: National Collective Labour Agreement per gli Addetti alle Industrie Manifatturiere delle Pelli e Succedanei e Ombrelli e Ombrelloni 

Indicative Starting Salary: 28.000€

Variable pay: eligibility to a variable annual bonus linked to the achievement of individual and company objectives, in line with current company policies

Benefit: in addition to those provided by the applicable National Collective Labour Agreement and by law, further benefits and initiatives are provided in accordance with current company policies

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.