GINORI 1735 - Assistant Store Manager

About us

Kering is a global luxury group that manages the development of a portfolio of renowned houses in fashion, leather food and jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear.

Kering places creativity at the heart of its strategy, enabling its Houses to push boundaries in terms of their creative expression while crafting tomorrow’s luxury in a sustainable and responsible way. This commitment is encapsulated in our signature: “Empowering Imagination”. In 2024, Kering had 47,000 employees and revenue of €17.2 billion.

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. 

Your opportunity

As Assistant Store Manager, you will act as a strategic partner to the Store Manager in the operational management and development of our Florence Flagship Store, directly contributing to the boutique’s performance. You will ensure consistent excellence in customer experience, supporting the team in achieving business objectives.

You will act as a Brand Ambassador, promoting the culture and values of Ginori 1735 both internally and externally, embodying the Brand’s identity and strengthening relationships with clients, while enhancing the uniqueness of the in-store experience.

This role requires a strong sensitivity to the luxury world, high attention to detail, and the ability to combine operational excellence, commercial vision, and relationship quality, contributing to the overall success of the boutique.

How you will contribute

• Deliver a distinctive and highly personalized customer experience, ensuring excellence at every stage of the sales process and contributing to the maximization of commercial results
• Manage the client relationship end-to-end, including critical situations and after-sales, consistently delivering a service aligned with the Brand positioning
• Develop and retain the client portfolio, acquiring new clients and building long-lasting relationships with existing ones
• Oversee daily store operations (opening/closing, cash handling, internal procedures), ensuring compliance with company policies, standards and guidelines
• Collaborate with the Visual Merchandising team to ensure an elegant, curated sales environment aligned with Brand identity, enhancing product presentation in a strategic and appealing way
• Monitor and manage stock, contributing to optimal product availability and maximizing sales opportunities
• Support the analysis of retail KPIs (revenue, conversion rate, average ticket, etc.), contributing to the identification and implementation of performance improvement actions
• Propose initiatives and innovative solutions to enrich the in-store experience and strengthen client loyalty, with a proactive and results-driven approach
• Contribute to a positive and engaging work environment, fostering collaboration, accountability and team spirit
• Support the Store Manager in team management and development, promoting a culture of performance, collaboration and service excellence
• Assist in staff scheduling and activity planning, ensuring operational efficiency, proper coverage and service quality
• Lead daily morning briefings and team coaching sessions, sharing relevant feedback

Who you are

• Proven experience in sales, preferably within the luxury or premium sector
• Passionate about interior design and Italian craftsmanship
• Strong knowledge of sales techniques with a results-driven mindset
• Strong client sensitivity, with the ability to anticipate needs and expectations
• High attention to detail, elegance and refined aesthetic sense
• Ability to build strong and long-term client relationships, contributing to loyalty and business growth
• Proactive, with strong initiative and a continuous improvement mindset
• Good organizational skills and ability to manage priorities
• Effective and fast problem-solving approach
• Analytical mindset with the ability to interpret data and key retail KPIs
• Team player, contributing to a positive and collaborative environment
• Basic skills in people management and development
• Flexible and available to work shifts, including weekends and holidays
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Fluent in Italian and English; additional languages are a plus

Why work with us

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

What we offer

Compensation: starting at 31.396,68€ based on experience, eligibility to annual bonus as per CCAL

Benefits: on top of legal benefits, we offer ticket restaurant and access to the company welfare program.

Applicable CCNL: CCNL per i dipendenti da Aziende del Terziario, della Distribuzione e dei Servizi

Impiegato – Level 2