KERING Retail Operations Technology Specialist

KERING Retail Operations Technology Specialist

Job Family: Technology

Job Title: Retail Operations Technology Specialist

Location: Beverly Hills

Base Salary Range: $90,000-$100,000.

Creativity is our Legacy

A global, family-led luxury group, home to people whose passion and expertise nurture creative luxury Houses in couture, ready-to-wear, leather goods, décor, jewelry, and eyewear: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin and Ginori 1735, and Kering Eyewear. Celebrating their creative heritage, our luxury Houses design and craft exceptional products and experiences that ignite emotion, inspire people, and drive positive change through creative luxury.

HOW YOU WILL CONTRIBUTE

• Partner with Kering brand store leadership to proactively assess overall technology health and identify opportunities to strengthen network, application, and hardware performance.
• Identify recurring technology challenges and operational efficiency opportunities, partnering across support teams to drive timely resolution and sustainable improvements.
• Maintain a high standard of technology readiness by ensuring store equipment remains current, operational, and aligned with business needs.
• Educate and empower store teams by reinforcing IT best practices, support processes, procedures, and available training resources.
• Collaborate with store management to understand evolving operational needs and provide recommendations for innovative technology demands and solutions.
• Serve as a key point of contact for service escalations, driving effective coordination, communication, and resolution across appropriate support teams.
• Build strong relationships with store personnel through regular on-site visits and remote engagement, proactively identifying technology needs, risks, and opportunities for improvement.
• Proactively identify trends and recurring technology issues, driving root-cause analysis and sustainable resolutions to reduce repeat incidents, improve service reliability, and increase the efficiency and effectiveness of support operations.
• Championing the adoption of AI and emerging technologies, identifying opportunities to automate processes, enhance support capabilities, improve the end-user experience, and drive greater operational efficiency.
• Oversee a regional scope of approximately 150 retail locations across seven Kering brands throughout the U.S. and Canada, with up to 50% travel required to maintain strong on-site engagement and support.

•  The team focuses on delivering value through service excellence leveraging Kering’s existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology’s Support Services when needed.

WHO YOU ARE

• Minimum 5 years’ experience working in a retail organization, in an IT service desk environment or in a customer-facing service delivery role.
• Experience providing hands-on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support, a plus.
• Knowledge of ITIL a plus
• Experience with project management a plus
• Bachelor’s Degree in IT or related field preferred
• Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide an elevated level of service to discerning, luxury customers.
• Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users.
• Strong verbal and written communication skills are required.
• Cheerful outlook towards problem solving, with a service minded approach towards customers and peers.