KERING EYEWEAR Customer Operations Specialist Department Stores

We are currently seeking a Customer Operations Specialist for Department Stores who will report to the Customer Operations Supervisor DS/KA based out of our Bridgewater, NJ office.

Your opportunity

• Managing order to cash flow process of the customer portfolio in a timely and accurate fashion
• Working along with the sales team on delivering customer service excellence.
• Ensuring compliance of company processes and procedures.

How you will contribute

• Maintenance of customer master data ensuring timely adjustments (when needed), accuracy, and integrity of all information
• EDI Order collection
• Order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer while acting as first point of contact in the event of any query/issue
• Analysing backorders ensuring a clean portfolio.
• Processing and monitoring of goods returns in compliance with agreed trade terms
• Owner of Vendor Manual Compliance
• Analyse vendor chargeback cases in partnership with Finance Dept.
• Build sales/customer-related reports
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating in ad hoc sales-related activities and/or projects

Who you are

• 1-2 years of work experience in a B2B / Wholesale account specialist environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• EDI Experience
• Proficient experience with SAP is a plus
• 2-4-year Degree in Business Management preferred
• Customer Management Experience
• Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
• Good knowledge of sales principles and methods
• Fluent English
• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Analytical
• Results Driven
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy

Why work with us?              

This is a remarkable opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Pay Range for this role: $55,000 - $65,000 salary per year.

Salary offered may vary depending on multiple individualized factors, including but not limited to: job level, market location, internal equity, job-related skill set and know-how, experience, and/or individual performance.

You will also gain an amazing benefits package, including Health insurance coverage, Flexible Spending Accounts, Employee wellness program, Short Term and Long-Term Disability, Life and Disability insurance, 401-k retirement savings plan with company match, Paid Paternity and Maternity Leave, Paid Holidays, Paid Sick Time and Vacation, Paid Bereavement, Employee Assistance Program, Product Discounts. All plans are subject to eligibility requirements.