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 | Kering

Discover the history of the House of Balenciaga.

History

In 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Pierpaolo Piccioli

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Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Balenciaga.&nbsp;

Your opportunity<ul><li>부점장은 팀원들과 매장 영업팀을 이끌며, 매출 및 KPI 목표를 달성하고 각종 절차 및 가이드라인을 준수할 책임을 갖는다.</li><li>고객을 대상으로 하는 브랜드 인게이지먼트 활동의 책임자로서, 매장의 잠재력을 최대한 실현할 수 있도록 부여되는 각종 정성적, 정량적 목표를 달성할 책임을 갖는다.</li><li>점장을 대행하며, 본사 및 점장이 부여한 업무를 수행한다.</li></ul>How you will contribute비즈니스 개발 (BUSINESS DEVELOPER)<ul><li>점장을 도와 매장 내 플로어 커버리지 관리, 매출 강화, 비주얼 머천다이징, 디스플레이, 고객 서비스, 오퍼레이션 업무 등을 수행한다.</li><li>일별, 주별, 월별 결과를 분석하고, 지속적으로 결과를 평가한다.</li><li>점장을 도와 본사 보고 업무를 수행한다.</li><li>해당 정보를 매장팀에 공유한다.</li><li>로컬 경쟁사 등 비즈니스 환경을 파악하고 모니터링한다.</li><li>플래그십 스토어 점장에게 양질의 피드백을 제공하고, 요청받은 사항을 보고한다.</li><li>구체적인 정성적, 정량적 목표를 달성하기 위해 점장을 지원하고 팀장들을 이끈다.</li><li>본사와 플래그십 스토어 점장이 수립한 액션플랜을 실행 및 팔로우업한다.</li><li>매장팀에게 KPI 현황을 업데이트하고, KPI를 달성하기 위해 필요한 지원을 제공한다.</li></ul>인재 리드 및 개발 (A TALENT LEADER AND DEVELOPER)<ul><li>긍정적인 업무환경을 조성하고 유지한다.</li><li>브랜드 행동을 솔선수범하고, 매장팀도 함께 실천할 수 있도록 지원한다.</li><li>매일 매장팀에게 동기를 부여하고 도전 의식을 고취한다.</li><li>점장을 도와 팀 활동, 개인 활동을 준비한다. (모닝 브리핑, 일대일 미팅 등)</li><li>점장 및/또는 팀장들과 협업하여 직원 이슈를 관리한다.</li><li>인재를 유치, 개발, 유지한다.</li><li>팀원들을 관리하고, 업무상 필요한 사항을 지원한다.</li><li>점장 및 팀원들을 도와 명확한 목표를 팔로우업하고 시의적절하고 일관적인 피드백을 제공함으로써 오퍼레이션 측면에서 영업팀 개발에 기여한다.</li><li>점장 및 오퍼레이션 매니저에게 개발 계획을 공유한다.</li><li>점장을 도와 의욕이 넘치고 유능하며, 패션과 럭셔리 산업의 최신 트렌드를 파악하고 있는 팀을 구축한다.</li></ul>대고객 브랜드 강화 (A BRAND PROMOTER - CLIENTS)<ul><li>발렌시아가 앰배서더로서 행동하고, 조직 내외에서 브랜드 문화를 유지 및 강화한다.</li><li>본사 가이드라인을 준수하면서 클라이언텔링 활동을 총괄한다.</li><li>브랜드 이미지에 맞게 매장 분위기를 유지한다.</li><li>발렌시아가 시그니처 경험과 고객 경험을 일관적으로 실행한다.</li><li>고객 만족과 고객 인게이지먼트를 달성하고, 발렌시아가의 정성적(퀄리티) 기준이 유지되도록 영업 활동을 감독한다.</li><li>CEE, NPS 스코어를 팔로우업하고, 그 결과를 바탕으로 액션을 수행한다.</li><li>클라이언텔링 마인드를 개발하고, 신규고객부터 VIC에 이르기까지 고객 충성도 및 고객 유지를 강화한다.</li><li>고객을 유치, 개발, 유지한다. (고급 데이터 수집, 고객과의 일대일 관계 등)</li><li>발렌시아가 시그니처에 걸맞는 우수한 고객 경험을 제공한다.</li><li>각종 채널을 활용한 “인스토어” 액션을 측정한다. (전화, 이메일 등)</li><li>고객 컴플레인 관련 이슈를 관리하고, 그에 따른 전체 영업 절차를 수행한다.</li><li>국내외 럭셔리 산업에 영향력을 가진 사람들과 네트워크를 구축하여 고객 충성도(특히 VIC, VVIC)를 강화한다.</li></ul>절차 관리 (A PROCESS MANAGER)<ul><li>법률, 안전, 보안, 내부 규정, 지속가능성, HR 가이드라인에 따라 절차를 준수한다.</li><li>매장 이미지가 발렌시아가 기준에 부합하도록 노력하고, 매장팀도 동일하게 노력하고, 관련 자원에 접근할 수 있도록 한다.</li><li>각종 활동을 계획, 승인, 조직, 준비함으로써, 예상 업무량을 관리할 수 있게 가용자원을 제공한다.</li><li>매장에 있는 제품 및 중요 물품의 안전을 보장하기 위해 필요한 모든 조치를 취한다.</li><li>매장에서 리테일 엑설런스 가이드라인을 실행한다. (FOH, BOH, 매장팀)</li><li>점장을 도와 인벤토리 활동과 창고 재고를 감독하고, 불일치가 있는 경우 즉시 보고한다.</li><li>인벤토리 결과를 바탕으로 오퍼레이션 매니저와 함께 인벤토리 활동을 관리한다.</li><li>창고 재고를 관리하고, 창고 재고가 매장의 세일즈 잠재력에 맞게 적절하게 운영되는지 검증한다.</li><li>성장을 지속하기 위해 기존 절차를 재검토 및 개선하고, 효율성과 효과성을 제고한다.</li><li>매장팀 계획 활동을 감독한다.</li></ul>Who you are<ul><li>발렌시아가 제품 감수성을 이해하고 발렌시아가의 이미지 및 가치에 걸맞게 행동할 수 있는 자</li><li>럭셔리 마켓에 대한 관심과 패션 트렌드 지식을 기반으로 신규 고객 개발과 기존 고객과의 관계 강화를 만들어 낼 수 있는 자</li><li>고객 서비스 마인드와 원활한 커뮤니케이션 능력으로 우수한 고객 서비스 및 애프터 세일즈 서비스를 제공할 수 있는 자</li><li>적극적이고 긍정적인 팀 플레이어로 긍정적인 업무 환경 유지와 팀워크 강화에 기여할 수 있는 자</li></ul>Why work with us? 발렌시아가는 브랜드 및 케어링 그룹 내에서 직원들이 전문적으로 성장할 수 있도록 노력하고 있습니다. 리더들로 하여금 뛰어난 실행력을 갖춘 팀을 구축하고 유지할 수 있도록 지원하며, 직원 개개인이 고무적인 업무 환경 속에서 자신의 잠재력을 최대한 발휘할 수 있도록 이끌고 있습니다.Diversity commitment발렌시아가는 다양한 인재를 양성하기 위해 노력하고 있습니다. 성별, 나이, 국적, 문화적 배경, 장애, 성적 지향성을 포함한 모든 형태의 다양성이 우리의 일터와 고객들의 경험을 풍부하게 할 것이라고 믿습니다. 고용주로서 모든 지원자들을 환영하며 균등한 기회를 제공하고, 발렌시아가 행동 역량을 기준으로 인재를 선발합니다. 우리는 인재의 성장과 성공을 추구합니다. 면접 과정을 통해 귀하가 역량을 펼칠 수 있는 기회를 함께 모색하고자 합니다.

About us
발렌시아가 하우스는 1917년 스페인 출신의 크리스토발 발렌시아가에 의해 설립되었습니다. 1937년 파리에 첫 부티크를 오픈한 이래 1968년까지 그 곳에서 컬렉션 디자인을 전개하였습니다. 당시 크리스토발 발렌시아가는 본인 만의 확고한 기준을 가진 쿠튀리어(디자이너)로서 명성을 떨쳤고, 크리스찬 디올은 "우리 모두의 달인"으로, 가브리엘 샤넬은 " 쿠튀리어 중의 쿠튀리어"로 그를 지칭했습니다. 초현대적인 옷의 형태는 하우스의 트레이드마크가 되었습니다.
브랜드의 정체성은 개념적인 프레타포르테 (기성복) 컬렉션에 확고히 뿌리를 내린 가운데, 가죽 제품, 신발, 액세서리 또한 전 세계적으로 큰 인기를 얻었습니다. 하우스의 전형적인 제품들 중에는 핸드백 컬렉션이 있으며, 남성 기성복 컬렉션 개발에 새로운 초점을 맞추면서 이 역시 빠르게 성공을 거두게 되었습니다.
2015년 10월 뎀나는 하우스의 아티스틱 디렉터로 임명되어 남녀 컬렉션을 모두 디자인하게 되었습니다.
발렌시아가 하우스는 2001년 케어링 그룹에 소속이 되었으며, 패션계에서 가장 영향력 있는 브랜드 중 하나로 자리매김하게 되었습니다.

발렌시아가는 현재 Associate Store Manager (부점장) 직급을 채용 중에 있습니다.

HOW YOU WILL CONTRIBUTEA BUSINESS DEVELOPER<ul><li>Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up<ul><li>Assign targeted quantitative and qualitative goals to the department team(s)</li><li>Analyze the results: daily, weekly, monthly and set up constant assessments</li><li>Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved</li><li>Ensure that the display of the Department(s) involved is in order and supervise product rotation</li></ul></li><li>Communicate high quality relevant feedback and reporting to the Associate Store</li><li>Director/Store Director or Store team<ul><li>Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)</li><li>Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues</li><li>Monitor business environment including local competition</li><li>Keep store team informed at all times regarding Store performance</li><li>Analyze sell through by category</li></ul></li></ul>A TALENT LEADER AND DEVELOPER<ul><li>Create and maintain a positive and motivating work environment<ul><li>Embody Balenciaga image and ensure that the team is also aligned</li></ul></li><li>Motivate and challenge store management and store team on a regular basis<ul><li>Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.</li><li>Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability</li></ul></li><li>Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team<ul><li>Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach</li><li>Train team on “in Store” actions to develop client loyalty</li><li>Lead by example and facilitate teamwork</li></ul></li></ul>A BRAND PROMOTER (CLIENTS)<ul><li>Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand</li><li>internally and externally<ul><li>Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values</li></ul></li><li>Ensure Balenciaga Signature and Client experience are executed and consistent over time<ul><li>Inspire both clients and store team by embodying the Balenciaga Universe</li><li>Ensure that the image of the Store is aligned with Balenciaga standards</li><li>Follow up CEE and NPS scores and set up actions accordingly</li></ul></li><li>Assure the recruitment, development and retention of clients, from beginners to VICs<ul><li>Supervise sales to ensure Client journeys execution and omnichannel consistency</li><li>Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans</li><li>Promote and develop clienteling mindset, follows the sales to VIC and VVICs</li><li>Personally manage all delicate situations regarding issues related to the product</li></ul></li></ul>A PROCESS MANAGER<ul><li>Ensure that all the processes are in compliance with legal, safety, internal requirements,</li><li>sustainability, HR and stock organization<ul><li>Take all the necessary measures to ensure loss prevention and safety in the store</li><li>Ensure the correct rotation of the goods in the warehouse for the department(s) involved</li><li>Adhere, inform and follow-up on all processes and guidelines</li></ul></li><li>Execute team planning on a weekly and monthly basis and summit it the Associate Store Director</li><li>Challenge current processes to ensure efficiency and effectiveness in your department<ul><li>Cooperate with the other Department managers regarding all issues related to the product and internal processes</li><li>Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager  </li></ul></li></ul>WHO YOU ARE<ul><li>Commitment to take part of an innovative project</li><li>Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level</li><li>At least 3 years of experience in a managerial position (5 people)</li><li>Significant experience in the luxury industry: client portfolio</li><li>Clienteling mindset: client engagement and loyalty</li><li>Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business</li><li>Adaptability, openness, listening abilities, curiosity</li><li>High availability, responsiveness</li><li>Excellent interpersonal skills</li><li>A positive attitude and a willingness to learn and improve</li><li>Mastering digital skills</li></ul>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Polanco team as a Department Manager who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

We are currently seeking a Department Manager who will report to the Store Director. 

YOUR OPPORTUNITY

The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s).  

They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director. 

They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

Votre opportunitéLe poste consiste à seconder le Chef de Projet Maintenance applicative dans ses missions de maintenance et amélioration continue des process/systèmes liés au développement produit et la production.Votre contribution<ul><li>Il/elle seconde le CP en supportant le métier dans ses activités quotidiennes sur les systèmes d’information. Il s’agit d’être un point d’entrée pour le recueil des besoins, et de pré-analyse des activités d’amélioration continue pour les départements de développement produit, patronage, industrialisation, achats, entrepôt, merchandising, Haute-Couture. </li><li>Il/elle participe au du suivi du traitement des demandes d’évolution.</li><li>En cas de nouvelle implémentation, il/elle participe au déploiement de l’outil, et à la formation des utilisateurs.</li><li>Il/elle participe au développement de nouveaux rapports.</li></ul>Profil recherché<ul><li>Expérience antérieure en gestion de projets informatiques dans un contexte industriel ou commercial;</li><li>Diplômé(e) en informatique, ingénierie ou équivalent.</li><li>Vous disposez d’une expérience préalable en gestion de projets informatiques dans un contexte industriel ou retail.</li><li>Vous avez des connaissances ou une expérience en langages de programmation, infrastructures IT, PLM (Product Lifecycle Management) dans la mode, ou autres systèmes ERP.</li><li>La maîtrise de l’italien et de l’anglais est requise.</li><li>Vous êtes autonome, flexible, proactif(ve) et doté(e) d’un excellent sens relationnel et de bonnes capacités de communication.</li><li>Vous avez une bonne capacité d’analyse et de synthèse.</li><li>Vous possédez des compétences techniques en informatique et une créativité technique affirmée.</li></ul>Pourquoi nous rejoindre ?Balenciaga s&#39;engage à accompagner votre développement professionnel au sein de la Maison et du Groupe Kering. Nous encourageons nos managers à constituer des équipes performantes, tournées vers l’excellence. Nous soutenons chacun de nos collaborateurs afin qu’ils puissent exprimer pleinement leur potentiel dans un environnement de travail stimulant et épanouissant.Engagement diversitéBalenciaga s’engage à favoriser une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes – genre, âge, nationalité, culture, handicap, orientation sexuelle… – enrichit le lieu de travail et l’expérience client. En tant qu’employeur garantissant l’égalité des chances, nous accueillons toutes les candidatures et sélectionnons nos talents sur la base de leurs compétences, en cohérence avec les valeurs de notre marque. Mettre chacun en condition de réussir est au cœur de notre processus de recrutement. Nous échangerons avec vous sur la manière de vous épanouir chez nous.

A propos de nous

Cristóbal Balenciaga fonde sa Maison en 1917 dans son pays natal, l’Espagne. En 1937, il établit sa marque à Paris et y conçoit ses collections jusqu’en 1968. Cristóbal Balenciaga, en tant que Couturier, proposait une création exigeante et avait la réputation de ne faire aucun compromis ce qui lui valut d’être désigné par Christian Dior comme « le maître à tous » et comme « le couturier des couturiers » par Gabrielle Chanel. Les formes ultra-modernes sont devenues la signature de la Maison.

Si l’identité de la Maison est avant tout ancrée dans son prêt-à-porter conceptuel, ses collections de maroquinerie, chaussures et autres accessoires connaissent également un succès mondial. Les sacs de la Maison sont d’ailleurs devenus des icônes de la maroquinerie d’aujourd’hui. Lancées pour l’Été 2017, les collections prêt-à-porter Homme Balenciaga ont rapidement été couronnées de succès à l’international.

Depuis octobre 2015, Demna est directeur artistique et conçoit l’ensemble des collections de la Maison.

La Maison Balenciaga, qui appartient au Groupe Kering depuis 2001, est l’un des noms les plus influents du monde de la mode.

Your opportunityWithin the E-Commerce department, reporting to the E-business Performance Analyst, you will help in tracking and sharing value-added analytics and recommendations for the global E-Commerce team on large international projects and platforms.<div></div>How you will contribute<ul><li>Daily monitoring of sales vs. targets and support in building weekly and monthly business reviews</li><li>Collect, analyze and report eCommerce key performance indicators (KPIs) for top management &amp; executive</li><li>Contribute to the optimization of analysis tools and reporting processes</li><li>Support the development of new dashboards and data visualization (Tableau, Google Analytics, Looker Studio) that matches business &amp; teams’ requirements to monitor customer journey and sales trends</li><li>Help in ad hoc analysis for key stakeholders (buyers, e-merchandising, platform &amp; ops, media, CRM, regions etc.) such as new launches or product performance deep-dives</li><li>Assist in monitoring and reporting on e-retail performance.</li></ul>Who you are<ul><li>Currently enrolled in a Master’s degree in business, data analytics, marketing, or digital (business school, engineering school or university)</li><li>Previous experience in BI role or analyst is a plus</li><li>Knowledge of BI and Web analytics tools is a plus (Tableau or Power BI, Looker Studio, Google Analytics, ContentSquare)</li><li>Advanced XLS skills (pivot table, graph, formula, etc.)</li><li>Fluent in English</li><li>Team player and ability to handle short deadlines and react quickly in a challenging environment</li><li>Results-oriented with strong analytical &amp; data-driven mindset</li><li>Organized, proactive and attention to detail</li><li>Problem-Solver, adaptable and curious</li></ul>Why work with us?Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. 

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion

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