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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

SummaryInfluential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion, reinforcing its position as one of the world’s most desirable fashion houses. Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Role MissionThe Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandKey Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Italian and English</li></ul>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. 
The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the
pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Sales and Clienteling<ul><li>Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management team</li><li>Generate, maintain and grow a clientele base by active engagement</li><li>Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards</li><li>Proactively follow up on client enquiries and requests, including after sales services</li><li>Provide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clients</li><li>Ensure teamwork and collaboration to deliver an exceptional client experience • Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines HR Dept.</li></ul>Learning and Training <ul><li>Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information</li><li>Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines Participate in development training as required by your management team</li></ul>Back of House Support<ul><li>Assist with cashiering and any administrative duties as required</li><li>Assist in receiving and unpacking/packing stock</li><li>Assist with inventory integrity and control by completing cycle counts, category scans and category maintenance</li><li>Replenish display merchandise as required Workplace Health and Safety</li><li>Ensure compliance to the Safety Management System and all Workplace</li></ul>Health and Safety (WHS) Policies<ul><li>Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform</li></ul>Other<ul><li>Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business</li><li>Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etc</li><li>Adhere to all in store Standard Operation Procedures (SOP)</li><li>Comply to all Gucci and Kering Policies, Procedures and Guidelines All other ad hoc duties as required by your manager</li></ul>Key Requirements <ul><li>Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment</li><li>Customer service orientated attitude, driven by sales and meeting and exceeding KPIs and targets</li><li>Ability to work dynamically in a high-volume environment</li><li>Time management and prioritizing skills</li><li>High attention to detail and a strong, professional work ethic</li><li>Proficiency in using technology and/or learning about updated technologies</li><li>Proficiency in Outlook/Excel/Word/PowerPoint</li><li>Exceptional written and verbal communication skills</li></ul>

We are currently seeking a Full Time Client Advisor to join our dynamic team in our Sydney Airport Store! 

Role Mission

As a Client Advisor for GUCCI you represent the brand to all customers. You will be a sales professional in luxury goods and provide an exceptional, client centric service to all customers. You will complete the client journey and achieve the quantitative and qualitative KPIs and objectives of your individual role and the store. You will act as a team player and work collaboratively with all GUCCI employees to achieve exceptional results.

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Gucci

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