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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

SummaryInfluential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion. Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Role MissionThe Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandKey Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Role MissionAs a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture for Gucci Miami Design District and Gucci Miami Design District Men’s. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Senior Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.Key AccountabilitiesBusiness Leader<ul><li>Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;</li><li>Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;</li><li>Communicate company set KPI’s and identify strategies to ensure performance standards are met;</li><li>Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;</li><li>Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li></ul>Performance and Talent Management<ul><li>Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;</li><li>Oversee performance check in process for all store employees and establish goals;</li><li>Identify and create action plans, building development plans for all employees;</li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;</li><li>Ensure a consistent and branded onboarding experience for all new hires;</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;</li><li>Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.</li></ul>Client Development<ul><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;</li><li>Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;</li><li>Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.</li></ul>Operations <ul><li>Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;</li><li>Ensure timely submission of accounts payable invoices and cash disbursement polices;</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;</li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments;</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;</li><li>Support and maintain visual merchandising standards set by the Worldwide headquarters;</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.</li></ul>Key Requirements<ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

SummaryInfluential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion. Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Role MissionThe Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandKey Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyondRole MissionAs a Gucci Team Manager, you will effectively support and lead activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will promote and enhance the Gucci brand, in line with corporate policies and procedures.  Key Accountabilities<ul><li>Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability. </li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.  </li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches. </li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the Training Area.</li><li>Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met. </li></ul>Client Development <ul><li>Lead the team to consistently establish client relationships and propose local events through continuous networking.</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.</li><li>Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team. </li><li>Supervise the meaningful customer data capture for the purpose of building relationships to personalize future client development opportunities. </li><li>Monitor monthly CRM database reporting. </li></ul>Operations <ul><li>Partner with the Store Manager to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance. </li><li>Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards. </li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target. </li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage.</li><li>Support and maintain visual merchandising standards set by world-wide headquarters.</li><li>Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters. </li></ul>Talent Management <ul><li>Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback.</li><li>Assist with the performance check-in process for all store employees and set annual employee goals in alignment with store director. </li><li>Partner with the Store Manager to identify and create action plans for low performers and build succession plans for high talent.</li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.</li><li>Support a consistent and branded onboarding experience for all new hires.</li><li>Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service. </li></ul>Key Requirements<ul><li>Minimum of 4 - 6 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role.</li><li>Bachelor’s degree in Fashion, Business, Hospitality, or related discipline.</li><li>Excellent written and communication skills with talent for managing, coaching and developing a team.</li><li>Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment.</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Excellent organizational skills.</li><li>Fluent in Spanish and English.</li><li>Experienced with technology to utilize internal retail systems and shipping software programs.</li><li>Flexibility to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset.</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working.</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset.</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We Do<ul><li>Considerate Thinker</li><li>Solutions Developer</li><li>Accountable Achiever</li><li>Connection Builder</li><li>Continuous Learner</li><li>Talent Builder</li></ul>This is an ideal opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at GUCCI, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.GUCCI is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com" target="_blank">www.gucci.com</a>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Gucci

History

Discover Gucci job offers

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