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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

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Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advises on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li></ul>

Role Mission
 
To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Gucci

History

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GUCCI Senior Client Advisor

GUCCI Client Advisor

GUCCI Client Advisor

GUCCI Client Advisor (São Paulo)