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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

SummaryInfluential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion, reinforcing its position as one of the world’s most desirable fashion houses. Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Role MissionThe Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandKey Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Italian and English</li></ul>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. 
The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the
pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Sales and Clienteling<ul><li>Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management team</li><li>Generate, maintain and grow a clientele base by active engagement</li><li>Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards</li><li>Proactively follow up on client enquiries and requests, including after sales services</li><li>Provide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clients</li><li>Ensure teamwork and collaboration to deliver an exceptional client experience • Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines HR Dept.</li></ul>Learning and Training <ul><li>Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information</li><li>Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines Participate in development training as required by your management team</li></ul>Back of House Support<ul><li>Assist with cashiering and any administrative duties as required</li><li>Assist in receiving and unpacking/packing stock</li><li>Assist with inventory integrity and control by completing cycle counts, category scans and category maintenance</li><li>Replenish display merchandise as required Workplace Health and Safety</li><li>Ensure compliance to the Safety Management System and all Workplace</li></ul>Health and Safety (WHS) Policies<ul><li>Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform</li></ul>Other<ul><li>Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business</li><li>Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etc</li><li>Adhere to all in store Standard Operation Procedures (SOP)</li><li>Comply to all Gucci and Kering Policies, Procedures and Guidelines All other ad hoc duties as required by your manager</li></ul>Key Requirements <ul><li>Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment</li><li>Customer service orientated attitude, driven by sales and meeting and exceeding KPIs and targets</li><li>Ability to work dynamically in a high-volume environment</li><li>Time management and prioritizing skills</li><li>High attention to detail and a strong, professional work ethic</li><li>Proficiency in using technology and/or learning about updated technologies</li><li>Proficiency in Outlook/Excel/Word/PowerPoint</li><li>Exceptional written and verbal communication skills</li></ul>

We are currently seeking a Full Time Client Advisor to join our dynamic team in our Sydney Airport Store! 

Role Mission

As a Client Advisor for GUCCI you represent the brand to all customers. You will be a sales professional in luxury goods and provide an exceptional, client centric service to all customers. You will complete the client journey and achieve the quantitative and qualitative KPIs and objectives of your individual role and the store. You will act as a team player and work collaboratively with all GUCCI employees to achieve exceptional results.

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