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BALENCIAGA Store Manager

Balenciaga - Regular
Hong Kong SAR - Hong Kong SAR

The Store Manager is a professional in the fashion industry, and a general manager of the store, who is responsible for promoting brand engagement and loyalty to clients, in particular VICs and VVICs, in order to guarantee store business goals. He/she is accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential. He/she is accountable for being the Balenciaga benchmark (excellent standards) in his Country.

How you will contribute


  • Define, execute and monitor the store action plan to achieve sales targets and KPIs
  • Understand and monitor constantly local business environment including market trends and competition
  • Define constantly opportunities for growth and execute actions accordingly
  • Communicate high quality relevant feedbacks and report Retail Head and/or store team


  • Create and maintain a positive work environment, consistent with Balenciaga behaviors
  • Provide a clear vision and goals for the team and for the individuals
  • Identify, attract, recruit, develop and retain talent
  • Create development plans for store management and store teams, ensure professional growth via training and coaching
  • •    Motivate and challenge store management and store teams on a regular basis and organize qualitative time with the team 


  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Lead by example conveying Balenciaga behaviors towards clients
  • Know his/her clients and prospects (quantitative and qualitative) to define action plans
  • Attract and recruit new clients from personal network and external partners
  • Develop clienteling mindset and client's loyalty and retention from beginners to VICs


  • Ensure that all the processes are following legal, safety, security, internal requirements, sustainability and HR guidelines
  • Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, Team
  • Supervise inventory activities and warehouse stock and report immediately any Discrepancies
  • Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

Who you are

  • Diploma and above in any discipline with at least 10 years relevant experience in luxury retail industry which 5 years at managerial level
  • Inclusive leadership style and excellent organizational skills 
  • Adaptability, persuasiveness, risk-taking & dynamic
  • High sensitivity to clients’ experiences and loyalty
  • Product and Fashion sensitivity
  • Possess excellent people management, customer service and interpersonal skill
  • Good command of both spoken and written English and Chinese
  • Good PC skills such as MS Office and other digital tools

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

  • Full time
  • Asia
  • Hong Kong SAR

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