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BOTTEGA VENETA Supervisor

Bottega Veneta - Regular
Singapore - Singapore

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking a Supervisor who will report to the Store Manager as part  of our dynamic team in Singapore.

How you will contribute:

  • Support in achieving financial objectives by driving sales, preparing reports, analyzing variances, proposing corrective actions
  • Support the staff on the floor during events and/or daily store activities to maximize business opportunities leading by example, taking care of VIP and Top Clients
  • Give support in mentoring people, give all the information needed and coach them to develop their competencies and support the growth
  • Give support in leading and conducting regular store morning meetings
  • Support the creation of a sense of belonging creating a positive environment in the store to pursue a stable retention and handle employee issues appropriately and in a timely manner
  • Support organization of work schedules assigning SA to specific duties, supervising SA in all areas required to operate store, ensure productivity in all departments, following up on work results
  • Ensure research and analysis of the information registered in the database to propose and action plans with Store Manager
  • Ensure availability of merchandise and services, maintaining inventories
  • Ensure a sense of urgency in the store for immediate reactivity to stock issues
  • Collect the feedbacks from customers and team on the collection and provide them to the Boutique Manager
  • Support in evaluating competitors (Read Corporate Analysis, do Mystery Visits and coach SAs on how to do a Mystery Visit)
  • Collaborate with Store Manager in implementing coaching program to develop SA effectiveness in relationship and in after sales service 
  • Support coaching and monitoring of the store staff on developing excellent customer service in the store
  • Collaborate in increasing customer satisfaction resolving customer problems/complaints by determining optimal solutions (assuring after sales)
  • Uphold respect of BOTTEGA VENETA standards and procedures
  • Maximize the existing customers and enlarge the new client base

Who you are:

  • Minimum 3 years of store management experience in the luxury retail industry
  • Possess initiative, meticulous and details oriented
  • Demonstrate enthusiasm and exhibit passion for the brand and retail industry
  • Able to work independently with minimum supervision and guidance
  • Prior working experience in the luxury industry preferred but not mandatory
  • Strong in sales data analysis
  • Excellent in planning, organizing and implementation
  • Excellent in communication, motivation and team management

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibility to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to changing world. As an Equal Opportunity Employer we welcome and consider applications form all  qualified candidates, regardless of their background.

  • Full time
  • Asia
  • Singapore
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