GUCCI Product Care Specialist

We seek to appoint a highly motivated and committed individual to join us as Product Care Specialist.

Key Responsibilities:

• Ticket Opening:
  - Key in customer data and insert repair LSP, item codes, and other related information
  ​- Independently judge repair solutions for, but not limited to: In-store repair, external repair, RCS request/HQ repair, commercial solutions
• Shipment: Arrange for weekly inbound/outbound shipment to suppliers
• Ticket Follow-Up: Interface with the acquired customers to provide the necessary operational support for, but not limited to: Quotation approval, credit note approval, item pick-up
• Spare Parts:
  - Assist in the ordering of spare parts for in-store repairs
  - Liaising with local suppliers for repairing of items
  - Management of in-stock spare parts and allocation of spare parts for in-store repairs
• Ticket closing:
  - Provide end-cycle service to customers’ pick-ups through ticket closing
  - Collaboration with relevant departments for fees’ claim
• System transfer: Responsible for the JDA transfer for best-selling items and ensure that the stock level is correct
• Customer Service: Be a Brand ambassador with a special focus on After Sales, ensuring that every customers’ repair needs are satisfied and up to the Brand’s standard

JOB REQUIREMENTS

• Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
• Candidates with WSQ Diploma in Retail Management will be preferred
• Customer service oriented and driven in sales
• Inquisitive mindset with the ability to engage
• Independent individual with strong decision making skills
• Passionate in growing a career within the luxury fashion industry