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GUCCI Product Care Specialist

Gucci - Regular
Kuala Lumpur - Malaysia

Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to 'empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity.

We seek to appoint a highly motivated and committed individual to join us as Product Care Specialist.

Key Responsibilities:

  • Ticket Opening:
    - Key in customer data and insert repair LSP, item codes, and other related information
    ​- Independently judge repair solutions for, but not limited to: In-store repair, external repair, RCS request/HQ repair, commercial solutions
  • Shipment: Arrange for weekly inbound/outbound shipment to suppliers
  • Ticket Follow-Up: Interface with the acquired customers to provide the necessary operational support for, but not limited to: Quotation approval, credit note approval, item pick-up
  • Spare Parts:
    - Assist in the ordering of spare parts for in-store repairs
    - Liaising with local suppliers for repairing of items
    - Management of in-stock spare parts and allocation of spare parts for in-store repairs
  • Ticket closing:
    - Provide end-cycle service to customers’ pick-ups through ticket closing
    - Collaboration with relevant departments for fees’ claim
  • System transfer: Responsible for the JDA transfer for best-selling items and ensure that the stock level is correct
  • Customer Service: Be a Brand ambassador with a special focus on After Sales, ensuring that every customers’ repair needs are satisfied and up to the Brand’s standard



  • Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
  • Candidates with WSQ Diploma in Retail Management will be preferred
  • Customer service oriented and driven in sales
  • Inquisitive mindset with the ability to engage
  • Independent individual with strong decision making skills
  • Passionate in growing a career within the luxury fashion industry
  • Full time
  • Asia
  • Malaysia

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