SAINT LAURENT Department Manager
Saint Laurent - Regular
Taoyuan City - Taiwan Region
我們正在尋找一位部門經理,您將直接向店長報告,歡迎您加入充滿活力的台灣團隊。
We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in Taiwan.
職位概述
部門經理為店舖部門管理專家,負責提升品牌效應,確保團隊績效與品質目標皆能完美實現。
您為公司的代表,並根據店長與副店長所制定的營運策略,來推動部門業務的主動積極專業銷售指導者,同時協助部門團隊激勵、人員發展與目標達成。
ROLE
The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved.
He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.
工作職責
- 重視顧客關係維護, 提升優良顧客體驗及完整服務
- 部門顧客招募、發展與維繫
- 實行總部與店長所傳達的行動目標,並落實店鋪跟進
- 向店長、部門團隊提供高品質回饋與回報
- 創造、維護積極正向的工作環境
- 激勵及挑戰團隊目標
- 對內部與外部推廣品牌文化
- 建立當地對國際高端精品具有影響力的人際網絡,以促進顧客忠誠度及專貴客戶維繫
- 確保店鋪氛圍符合品牌形象
- 確保所有流程皆遵循法律、安全、內部要求,並符合可持續性發展、人力資源和庫存管理要求
- 勇於挑戰現行的流程,以確保提升部門效率
MISSION
- Assure the recruitment, development and retainment of customers
- Implement action plans defined with the HQ and Store director and guarantee follow up at store level
- Communicate high quality relevant feedback and reporting to the Assistant Store Director / Store Director or staff
- Create and maintain a positive and motivating work environment
- Motivate and challenge the team on a daily basis in your department
- Promote the culture of the brand internally and externally
- Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs.
- Ensure store atmosphere upholds brand image
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
- Challenge current processes to ensure efficiency and effectiveness in your department.
專業要求
- 承諾參與各項創新專案
- 具產品敏銳度,擁有強烈的市場知識及時尚趨勢觀念
- 具管理職經驗,能給予精準且建設性的回饋,指導團隊取得成功
- 擁有極佳的高端精品銷售經驗,及良好的顧客關係管理資源
- 擁有極佳的組織能力,能精準、有條理的根據業務需求派定工作優先順序
- 對增進顧客體驗與提高顧客忠誠度,有極高敏銳度
- 適應力強、善於傾聽、求知慾強及思維開明
- 靈活、高效率及善於回饋意見
- 極佳的人際關係技巧,對提供卓越顧客服務充滿熱誠
- 對學習與進步,有正面積極的態度
PROFILE
- Commitment to take part in an innovative project
- Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
- Significant experience in the sale of luxury goods or retail: customer portfolio
- Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)
- High sensitivity to customers experience and loyalty
- Precision, organizational skills, Being organized and able to prioritize tasks based on the needs of the business
- Adaptability, openness, listening abilities, curiosity
- High availability, responsiveness
- Product and Fashion sensitivity
- Excellent interpersonal skills and a passion for providing excellent customer service
- A positive attitude and a willingness to learn and improve
Saint Laurent致力於打造多元化的工作團隊。我們相信所有形式的多元化 - 性別,年齡,國籍,文化,宗教信仰和性取向等 - 能夠豐富我們的團隊。多元化為員工們提供了展現個人和集體才能的機會,它有助於培養我們適應這個不斷變化的世界的能力。作為一個崇尚平等機會的僱主,我們歡迎並且會考慮所有不同背景合適應徵者的申請。
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Asia
- Taiwan Region