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GUCCI Store Trainer

Gucci - Fixed Term (Fixed Term)
ROMA - Italy

The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual). This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

Key Accountabilities & Responsibilities


The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture


CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs


PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales


COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level


SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling


CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends


PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends


STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities


COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Functional Requirements
• Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
• Previous experience in training departments and/or in roles where training and developing others was part of the job mission
• Influencing skills
• Project Management
• Familiar working with the store environment
• Strong Retail Business Orientation
• Knowledge of adult learning techniques
• Proven experience of presentation and people development
• Experience in Digital Learning
• Good analytics approach
• International experience and Strong cultural sensitivity
• Fluency in English; knowledge of other languages is appreciated.
• Well spoken, agile approach, can do attitude and high teamwork skills
 

Behaviour
• (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
• (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
• (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
• (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
• (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act

  • Full time
  • Europe
  • Italy
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