KERING Clienteling & Client Engagement intern (stage)

Your opportunity

As a Clienteling & Client Engagement Intern, you will support the Clienteling Group Office in designing and scaling client development initiatives across Kering Houses.

You will contribute to strategic projects aimed at strengthening client acquisition, retention, loyalty, and client lifetime value through enhanced clienteling practices, appointment-based selling, and data-driven client engagement programs.

This internship offers a unique opportunity to gain exposure to luxury retail strategy, client development, CRM, retail excellence, data analytics, and international stakeholder management while working closely with corporate and Houses teams.

How you will contribute

Clienteling Strategy & Best Practices

Support the development of Group-wide clienteling frameworks, methodologies, and recommendations

Conduct benchmarks of luxury and premium brands on client engagement and appointment-selling practices

Identify and document best practices from Kering Houses across client recruitment, retention, client upgrade, VIC engagement, and remote selling

Contribute to the preparation of presentations and executive materials for C-level executives and House top management

Performance Monitoring & Analytics

Support the analysis of clienteling KPIs and performance metrics across Houses

Assist in the creation of dashboards and reporting materials related to:

Consolidate insights and identify trends, opportunities, and areas for improvement

Project Management & Coordination

Support the coordination of clienteling projects involving multiple Houses and Group functions

Prepare workshops, meetings, and steering committees

Track project milestones, actions, and deliverables

Facilitate knowledge sharing and collaboration between Houses

Client Engagement & Innovation

Assist in the design and documentation of client engagement initiatives across physical and digital channels

Support research on emerging clienteling trends, AI-enabled client engagement, luxury client expectations, and innovative retail practices

Contribute to initiatives related to personalization, client segmentation, appointment selling, and experiential client engagement

Who you are

Currently enrolled in a Master's degree (Business School, Engineering School, University) with a specialization in Marketing, Strategy, Luxury Management, Data Analytics, or related field

Strong interest in luxury retail, client engagement, CRM, and customer strategy

Excellent analytical and problem-solving skills

Comfortable working with data and synthesizing complex information

Strong PowerPoint and Excel skills

Excellent written and verbal communication skills in English

Ability to work in an international and multicultural environment

Organized, detail-oriented, and proactive

First experience in consulting, luxury, retail, CRM, marketing, or strategy is a plus

Why work with us?

During this internship, you will gain exposure to:

Luxury clienteling and client development strategy

International project management within a global luxury group

Executive stakeholder management

Client analytics and performance measurement

Luxury retail operations and client engagement programs

Cross-functional collaboration across retail, CRM, data, and commercial teams

Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.