POMELLATO Boutique Manager - Venice

How will you contribute

Business Objectives and KPIs

• Manage the boutiques to achieve sales objectives and KPIs, ensuring to spend most of the time on the shop floor with sales team and clients
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience
• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued
• Ensure the ethical behavior of the store team and integrity towards the client

Team

• Ensure the participation of the boutique teams to trainings to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)
• Partner with sales trainers in all training’s implementation plans and follow up

Master in relationships

• Be proactive in recruiting new customers, promoting and creating events to generate new business opportunities
• Actively participate and involve sales teams in social events
• Constantly cultivate relationships with clients, in store and outside the boutique
• Implement client database activities, as per marketing guidelines

Master of the house

• Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines
• Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
• Ensure that the sales teams’ grooming is always up to standards
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPIs
• Supervise AFSS activities and requests

Luxury world knowledge

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing
• Related to his/her environment, guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury
• Communication skills and interpersonal sensitivity
• Negotiation skills and customer oriented
• Entrepreneurial spirit
• Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships
• Fluent in Italian and English

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.