POMELLATO Retail Operations Manager Europe

About Us

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

We are currently looking for a Retail Operations Manager Europe based in Milan who will report to the Head of Retail Europe.

The Retail Operations Manager Europe is a key partner to Pomellato’s boutique network, driving operational excellence, process consistency and cost efficiency across the region. The role ensures that boutiques operate effectively and in line with maison standards while supporting the implementation of retail initiatives across Europe.

How will you contribute

Retail Operations and Cost Management

• Oversee boutique operational expenses, CAPEX and cost centers across Europe, ensuring budget control and cost efficiency

• Manage purchasing processes, supplier relationships and service contracts for the retail network

• Monitor operational KPIs and identify opportunities to improve efficiency and optimize costs

• Ensure accuracy and consistency of boutique information across systems and operational platforms

Store Excellence and Compliance

• Ensure boutiques operate in line with Maison standards, policies and procedures

• Oversee maintenance, cleaning, uniforms, packaging and other operational services supporting store activities

• Partner with internal stakeholders on health & safety, security and compliance-related matters

• Support boutiques in resolving operational issues and implementing corrective actions when needed

Retail Systems & Process Improvement

• Lead the implementation and optimization of retail systems, tools and operational processes

• Drive operational projects and innovation initiatives to improve efficiency and store performance

• Ensure successful execution of stock takes, system updates, openings, relocations and refurbishment projects

• Promote best practices and operational consistency across all European markets

Leadership & Team Management

• Lead, coach and develop the Retail Operations team, fostering a collaborative and high-performing culture

• Define priorities, allocate resources and ensure effective execution of team objectives

• Encourage continuous improvement, accountability and knowledge sharing across the team

Cross-Functional Collaboration

• Work closely with Retail, Finance, IT, Facilities, Security and Retail Excellence teams to support business objectives

• Act as the key operational partner for boutique managers and regional retail leadership

• Coordinate operational activities with global and regional stakeholders to ensure successful project execution

• Translate business needs into practical operational solutions that support retail performance

Your Profile

• Significant experience in retail operations, ideally within luxury or premium retail environments

• Strong organizational, analytical and project management skills, with the ability to manage multiple priorities simultaneously

• Excellent communication and stakeholder management abilities, with a collaborative and solution-oriented mindset

• Proficient in Microsoft Office; knowledge of SAP, Cegid or similar retail systems is a plus

• Fluent in English; additional European languages are considered an advantage

Gross Annual Salary: Starting from €50,000 (unless otherwise agreed, in the event of a positive outcome of the selection process, specific levels of experience and autonomy and/or particular competencies emerge during the selection process, based on objective criteria).

National Collective Bargaining Agreement (CCNL): National Collective Bargaining Agreement for Employees of the Goldsmith, Silversmith and Jewellery Industry (CCNL per i dipendenti delle aziende orafe, argentiere ed affini).

Variable Compensation: Annual performance bonus in accordance with the company's bonus policy and applicable company agreements.

Benefits:

• Meal vouchers
• Supplementary health insurance
• Company welfare program

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.