KERING Retail Operations Technology Specialist

KERING Retail Operations Technology Specialist

Job Family: Technology

Job Title: Retail Operations Technology Specialist

Location: Beverly Hills

Base Salary Range: $90,000-$100,000.

Creativity is our Legacy

A global, family-led luxury group, home to people whose passion and expertise nurture creative luxury Houses in couture, ready-to-wear, leather goods, décor, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. Celebrating their creative heritage, our luxury Houses design and craft exceptional products and experiences that ignite emotion, inspire people and drive positive change through creative luxury.

HOW YOU WILL CONTRIBUTE

• Partner with Kering brand store managers to assess the technical health of stores & address issues – includes network, applications and hardware
• Uncover all issues in stores and addressing through normal support channels
• Ensure all equipment is current and working properly
• Reinforce best practice IT processes, procedures and training
• Gather requests for new Demand at an operational level
• Point of contact for service escalations
• Direct engagement with store personnel either through on-site visits or remote check ups
• Support over 150 stores across 7 Brands on the West Coast of the US and Canada, will require approximately 50% travel

The team focuses on delivering value through service excellence leveraging Kering’s existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology’s Support Services when needed.

WHO YOU ARE

• Minimum 5 years experience working in an IT environment, retail regional capacity, regional store operations capacity, or in a customer facing service delivery role
• Experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support, a plus
• Knowledge of ITIL a plus
• Experience with project management a plus
• Bachelor’s Degree in IT or related field preferred
• Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers
• Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users
• Strong verbal and written communication skills are required
• Positive attitude towards problem solving, with a generally service minded approach towards customers and peers