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    04/30/2024

    KERING Retail Operations Technology Specialist

    Kering - Regular
    Beverly Hills - United States of America

    Kering has embarked on a change program to improve the way support services are provided to end users and locations.  A core element of this change is a proactive service to directly engage end users, intended to augment existing support services provided through the IT Service Desk and remote based IT Support teams. The Retail Operations Technology Specialist works closely with Kering brand Store Managers to ensure technology used in stores enables our Brands to reach their strategic goals, supports sales growth and increases employee productivity. Based in Beverly Hills, the Specialist will report to the End User Support Manager for Kering Tech Americas.

    KERING Retail Operations Technology Specialist

    Job Family: Technology

    Job Title: Retail Operations Technology Specialist

    Location: Beverly Hills

    Base Salary Range: $90,000-$100,000. Relocation Incentives available.

    A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.  


     

    HOW YOU WILL CONTRIBUTE

    • Partner with Kering brand store managers to assess the technical health of stores & address issues – includes network, applications and hardware
    • Uncover all issues in stores and addressing through normal support channels
    • Ensure all equipment is current and working properly
    • Reinforce best practice IT processes, procedures and training
    • Gather requests for new Demand at an operational level
    • Point of contact for service escalations
    • Direct engagement with store personnel either through on-site visits or remote check ups
    • Support over 120 stores across 7 Brands in the US and Canada, will require approximately 50% travel

    The team focuses on delivering value through service excellence leveraging Kering’s existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology’s Support Services when needed.

    WHO YOU ARE

    • Minimum 5 years experience working in a retail organization, in an IT service desk environment or in a customer facing service delivery role
    • Experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support, a plus
    • Knowledge of ITIL a plus
    • Experience with project management a plus
    • Bachelor’s Degree in IT or related field preferred
    • Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers
    • Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users
    • Strong verbal and written communication skills are required
    • Positive attitude towards problem solving, with a generally service minded approach towards customers and peers

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