This role is a 12 month maternity leave contract, the primary mission of this role is to support the Retail Operations Manager in administrative tasks which also encompass both elements of aftersales and CRM. Along with the Retail Operations Manager, the focus of the role is to ensure that the retail stores are given a high level of support to ensure maximum efficiency and productivity in their daily operations.

KEY RESPONSIBILITIES

Reports:

• Generating Individual Target Reports for Australia on a weekly basis
• KPI reports on a weekly basis
• Consolidation of the weekly business review for all stores
• Compilation and consolidation of all monthly reports from all stores

Store Support:

• To monitor the levels of inventory as well as the spending of the store’s monthly stationery purchases
• To pack and organize delivery of the stationery which has been requested from the stores once received from Paris
• Ordering of materials and supplies from Hong Kong
• To regulate the replenishment of drinks for the stores on a weekly basis
• To conduct store visits on a weekly basis to determine what further support is needed

Uniform and Packaging

• Monitor packaging
• Monitor uniform
• To be fully trained and conversant with the packaging guidelines and ensure that store staff are utilizing the updated guidelines when HQ release changes
• To conduct the uniform allocation for all new joiners within the region and upon the release of new season uniforms
• To conduct system write-offs for the allocated uniforms
• To check and pack returned uniforms for reallocation and recycle old uniforms as part of the second life project
• To share updated guidelines with stores when HQ release changes

Liaison with vendors

• To assist the Retail Operations Manager in monitoring the standard of work of vendors including contractors and collect feedback where relevant
• To assist in negotiations for relevant market rates
• Budget tracking and compilation of information to facilitate the budgeting process
• To liaise and coordinate with contractors for store defects
• To engage store security where necessary
• To act as the liaison between the stores and MIS on urgent cases
• To conduct the declaration of invoices for custom clearance purposes

CRM:

• 3x3x3 reports compilation
• Festive gifting preparation and administration
• Marketing tools allocation
• Preparation and assisting with the organization of store events
• Preparation of the monthly CRM reports

Mystery Shopping:

• Collection of reports and sharing with stores

Sustainability:

• Bi-annual reporting of our consumption on the portal
• To actively encourage recycling activity within our stores
• To monitor and check the practices of vendors and in stores

Office Administration

• Liaising with Finance regarding invoices
• Preparation of materials for Retail Operations training

Aftersales:

• To respond to and act on customer complaints received from customer services
• To liaise with Italy and the stores on repair and defective cases and follow up

PROFILE

• Proactive approach and can-do attitude
• Good team player
• Structured and detail-oriented with good organizational skills
• Strong communicator

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.