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 | Kering

Fondata a Firenze nel 1921, la Maison è nota per le sue creazioni eclettiche e contemporanee espressione dell’eccellenza artigianale italiana, insuperabili in termini di qualità, cura dei dettagli e design innovativo.

La storia

Nel 2025, Demna è stato nominato Direttore artistico di Gucci.

Demna

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Hai una passione per l&rsquo;universo del Lusso? Lavora con noi!&nbsp; 
Fai clic sotto per scoprire le opportunit&agrave; di lavoro offerte dalla Maison Gucci.

<div>To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand. Key Accountabilities</div><div><div><ul><li>Serve customers accordingly with Gucci selling ceremony </li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage </li><li>Guarantee cross and up-selling for all product categories </li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products </li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease </li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones </li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business </li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions </li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards </li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures </li><li>Ensure the products replenishment and physical inventory of merchandise </li><li>Follow Company grooming, accordingly with Gucci standards and policies </li></ul></div></div><div><div> </div><div>Key Requirements </div></div><div><div><ul><li>Proven experience in a similar role within fashion retail companies </li><li>Proven ability to drive and exceed individual and store result </li><li>Deep passion for fashion and luxury </li><li>Excellent commercial awareness and customers attitude </li><li>High flexibility and ability to adapt to different customers </li><li>Team-player mentality </li><li>Strong communication skills </li><li>Ability to work in a fast moving and dynamic environment </li><li>Luxury product knowledge </li><li>Fluent in Italian and English, fluency in Chinese is considered a plus</li></ul></div></div>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. 
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.  

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Discover more about Gucci at www.gucci.com.

Key Accountabilities<ul><li>Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities</li><li>Effectively uses cross- and upselling techniques to maximize sales opportunities</li><li>Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques</li><li>Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store</li><li>Combines styling knowledge with the ability to mix-and-match products to best serve the client</li><li>Develops local and international client base and seeks to recruit and develop top clients</li></ul>Key Requirements<ul><li>Some experience working in a high-end luxury/fashion brand or hospitality</li><li>Proven track record in achieving sales targets and develop clients</li><li>Passion for and sound knowledge about Gucci and luxury fashion</li><li>Works productively in a high-pressure, fast-paced environment</li><li>Fluent in English, any additional languages would be a plus</li><li>Ability to work varied hours/days, including weekends as needed</li></ul>Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for a Client Advisor to join our team in Edinburgh on a full-time permanent contract.

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Role MissionThe Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.Key AccountabilitiesOperations<ul><li>Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;</li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager  while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;</li><li>Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or  Operations Manager;</li><li>Develop and share ideas to increase efficiency and reduce operational costs;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Print and ticket merchandise, returns, and price adjustments;</li><li>Process repairs and damages on a timely basis according to company guidelines;</li><li>Assist with physical maintenance of the boutique when needed;</li><li>Pack, handle, and store merchandise according to Gucci standards;</li><li>Support store initiatives and projects on an as needed basis;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Minimum 2-3 years of retail experience, luxury or contemporary preferred;</li><li>Supervisory experience a plus;</li></ul><ul><li>Excellent written and communication skills;</li><li>Previous experience in retail or other service-related industry is preferred;</li><li>Ability to analyze information, identify business priorities, and problem solve;</li><li>Works with a high degree of integrity and strong ethic;</li><li>Ability to manage multiple tasks in a fast-paced environment;</li><li>Excellent organizational skills and attention to detail;</li><li>Experienced with technology to utilize internal retail systems and shipping software programs;</li><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;</li><li>Team player attitude.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client <ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li></ul><ul><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li></ul><ul><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Gucci

La storia

Demna

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