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Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client<ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – ColoradoFor individuals assigned and/or hired to work in Colorado, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $20.00 USD to $24.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionAs a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.  You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeam<ul><li>Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;</li><li>Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;</li><li>Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;</li><li>Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;</li><li>Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;</li><li>Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;</li><li>Participate in attracting, recruiting, and onboarding a high performing team;</li><li>Monitor your team’s adherence to company policies and procedures; follow up when needed.</li></ul>Client<ul><li>Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;</li><li>Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;</li><li>Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;</li><li>Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;</li><li>Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;</li><li>Lead from the shop floor, actively selling and role modelling the selling ceremony.</li><li>Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;</li><li>Manage and resolve customer issues, delighting and retaining the client relationship.</li><li>Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;</li><li>Strong grasp on KPI’s and ability to strategize when performance standards are not met;</li><li>Fully support and align with all key business initiatives and new product launches;</li><li>Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;</li><li>Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.</li></ul>Product<ul><li>Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;</li><li>Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;</li><li>Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;</li><li>Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;</li><li>Utilize digital platforms to support store and online product sales.</li></ul>Operations<ul><li>Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures;</li><li>Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;</li><li>Support and maintain visual merchandising standards set by the WW headquarters;</li><li>Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;</li><li>Daily maintenance of the consignment program to be current and adhere to company policy and procedures;</li><li>Responsible for tracking all special orders through merchandising communication;</li><li>Weekly communication of bestseller needs through the Business Planning replenishment program.</li></ul>Key Requirements<ul><li>Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>A Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>EOE M/D/F/V

Role MissionThe Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.Key Accountabilities<ul><li>Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;</li><li>Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;</li><li>Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;</li><li>Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;</li><li>Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;</li><li>Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;</li><li>Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;</li><li>Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Maintain a neat and organized understock and stock room;</li><li>Adhere to Gucci image standards and guidelines;</li><li>Follow all company policies and procedures.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li><li>3&#43; years of luxury fashion sales experience preferably in a similar role or customer service setting;</li><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;</li><li>Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;</li><li>Strong organization and follow-up skills are essential;</li><li>Accuracy and attention to detail;</li><li>Candidate should be team-focused with a desire to collaborate effectively;</li><li>Ability to work in a fast moving and dynamic environment;</li><li>High flexibility and ability to adapt to different customers;</li><li>Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionAs the Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.Key AccountabilitiesClient Experience<ul><li>Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.</li><li>Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.</li><li>Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.</li><li>Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.</li><li>Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.</li><li>Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.</li><li>Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.</li><li>Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.</li><li>Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.</li></ul>Leading People<ul><li>Function as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.</li><li>Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.</li><li>Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.</li><li>Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.</li><li>Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.</li><li>Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.</li><li>Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.</li><li>Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.</li><li>Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.</li><li>Oversee a consistent and timely Gucci onboarding experience for all new hires.</li></ul>Sales Performance<ul><li>Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.</li><li>Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.</li><li>Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.</li><li>Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through, as well as alignment with new product launches.</li><li>Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.</li><li>Consistently drive with the Associate and the Team Managers the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met.</li><li>Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.</li><li>Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches.</li></ul>Running the House<ul><li>Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.</li><li>Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.</li><li>Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.</li><li>Provide accurate monthly schedules and timely submission of payroll records for all employees.</li><li>Oversee incoming and outbound merchandise requests and shipments.</li><li>Support and monitor the After Sales services in store.</li><li>Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.</li><li>Ensure optimal and consistent adherence to all key health, safety, and security aspects.</li><li>Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.</li><li>Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.</li></ul>Key Requirements<ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.</li><li>Bachelor’s Degree in a related field is preferred.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.</li><li>Industry awareness, commercial knowledge, and strong business and financial acumen.</li><li>Strong verbal and written communication skills and excellent organizational skills.</li><li>Passion for the Fashion Industry.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Values for Ways of WorkingOur values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:We Are Inclusive<ul><li>We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.</li></ul>We Are Respectful<ul><li>We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.</li></ul>We Are Responsible<ul><li>We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.</li></ul>We Are Trustworthy             <ul><li>We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions.</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully.</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $110,150 USD to $115,000 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

Our Opportunity:In the context of our regional Brand elevation and growth, we are seeking a dedicated individual to provide exceptional customer service to internal clients (Retail Stores) and external clients (Wholesale partners) across the Americas regions.  This role ensures seamless communication, order management, and issue resolution, supporting business growth and strengthening long-term relationships with partners. The coordinator will collaborate closely with sales, supply chain, finance, and merchandising teams to deliver exceptional service and operational excellence.How you will contribute:RetailServe as the primary contact for retail store network regarding merchandise and system inquiriesOffer prompt customer service by responding to inquiries from retail sales team and management;Coordinate product transfers between the storesHandle incoming calls on the Pomellato call lineAccurately input orders into the company systemCollaborate with the Operations department to ensure timely order fulfillmentConduct ad hoc analysis as neededUpdate weekly/monthly reportsGather and compile retail product requirements, and collaborate with the merchandising team to perform weekly stock rebalancesProvide training to retail network on Retail Operation functions &amp; other relevant topicsAssist Retail Operations Manager in distribution of product books and information; alert retail management and send materials to locationsOversee and manage supply needs across the retail network WholesaleDeliver excellent customer service to wholesale Pomellato partnering accounts via phone and email daily.Process merchandise quotes and orders for customers, ensuring compliance with company procedures.Verify and confirm accurate customer and product details via email;Enter wholesale orders into the company system, managing ship dates in the system based on availabilities and/or geographical locationProvide customer service to clients pertaining to &#34;estimated time of arrival&#34; of back orders, pricing, problems and other issues; Collaborate with merchandising on special requests and special orders and product launches;Coordinate customer “viewing activity” with wholesale clients and invoicingWork on special projects as neededPerforms other related duties as assigned.Who you are:<ul><li>Must have 3 to 4 years of experience in B2B customer service, account coordination, or wholesale operations.</li><li>Strong understanding of retail and wholesale distribution models.</li><li>Excellent communication skills in English; proficiency in Spanish or Italian is a plus.</li><li>Proficiency in systems, ERP platforms, and Microsoft Office Suite is a must.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Strong problem-solving skills and a proactive, service-oriented mindset.</li><li>Highly organized with strong attention to detail;</li><li>Self-motivated, proactive and capable of taking the initiative;</li><li>Adaptable and resilient in handling challenges.</li></ul>Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience.  It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​<h3>A reasonable estimate of the current salary is $50,000 - $60,000 per year</h3>

Pomellato, handcrafted contemporary fine jewelry from Milan. Renowned for its colored gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewelry and watches.

Key Accountabilities<ul><li>Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities</li><li>Effectively uses cross- and upselling techniques to maximize sales opportunities</li><li>Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques</li><li>Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store</li><li>Combines styling knowledge with the ability to mix-and-match products to best serve the client</li><li>Develops local and international client base and seeks to recruit and develop top clients</li></ul>Key Requirements<ul><li>Some experience working in a high-end luxury/fashion brand or hospitality</li><li>Proven track record in achieving sales targets and develop clients</li><li>Passion for and sound knowledge about Gucci and luxury fashion</li><li>Works productively in a high-pressure, fast-paced environment</li><li>Fluent in English, any additional languages would be a plus</li><li>Ability to work varied hours/days, including weekends as needed</li></ul>Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

We are looking for a Client Advisor to join our team in Westfield on a full time permanent contract

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Siamo alla ricerca di un/a Sarto/a chi riporterà al Ready To Wear Samples Coordinator come parte del nostro dinamico team di Milano  La tua opportunità Entrerai a fare parte dell’Atelier di Campionario Gucci e svolgerai tutte le attività di confezione delle collezioni di abbigliamento per i diversi brand. Avrai modo di lavorare a contatto con i modellisti ed i tecnici di campionario al fine di supportare la creazione delle collezioni, dalla prototipia al campionario, seguendo le linee guida del/la responsabile.  Come potrai contribuire <ul><li>Creando la confezione del primo prototipo </li><li>Valutando gli interventi di confezione per migliorare la vestibilità del capo, interfacciandoti con il/la responsabile ed il team di modellisti e tecnici </li><li>Revisionando il capo in base agli sdifettamenti </li><li>Confezionando il capo campione </li><li>Realizzando il capo industrializzato pre-produzione </li></ul>Chi sei <ul><li>Un esperto nel ciclo di produzione di un capo e nelle varie fasi di lavorazione </li><li>Hai un diploma in tecnico dell’abbigliamento o sartoria </li><li>Sei abile nell’utilizzo dei macchinari (taglia cuci, rettilinea, ecc.) </li><li>Hai una buona conoscenza di tessuti e filati </li><li>Hai esperienza nell’attività di stiro </li><li>Sei veloce e preciso nello studio e nell’interpretazione del cartamodello </li><li>Ti organizzi e pianifichi in maniera efficace </li><li>Hai conoscenza fluente dell’italiano e di una eventuale seconda lingua</li></ul>

Siamo alla ricerca di un/a Sarto/a chi riporterà al Ready To Wear Samples Coordinator come parte del nostro dinamico team di Milano 

PURPOSE OF THE POSITION:  A Client Advisor contribute actively to the store sales and key indicators achievement.They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.MISSIONS &amp; RESPONSIBILITIES<ul><li>Provide an outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and authentic way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Adhere to all company policies and operational procedures and follow them</li></ul>PROFILE<ul><li>A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Have personal taste and passion for the fashion culture, like to create personalized looks</li><li>Have a natural business mindset and an entrepreneurial spirit</li><li>Open-minded and looking for a company valuing audacity and authenticity</li><li>Strong team spirit to achieve common goals</li><li>At ease with using tools and applications, learns fast with new technologies</li><li>Motivation to work in a fast-paced environment, able to multitask &amp; prioritize</li><li>Proactive, enthusiastic, &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates

SAINT LAURENT Client Advisor

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

<div>PURPOSE OF THE POSITION:  A Client Advisor contribute actively to the store sales and key indicators achievement.They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.MISSIONS &amp; RESPONSIBILITIES<ul><li>Provide an outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and authentic way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Adhere to all company policies and operational procedures and follow them</li></ul>PROFILE<ul><li>A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Have personal taste and passion for the fashion culture, like to create personalized looks</li><li>Have a natural business mindset and an entrepreneurial spirit</li><li>Open-minded and looking for a company valuing audacity and authenticity</li><li>Strong team spirit to achieve common goals</li><li>At ease with using tools and applications, learns fast with new technologies</li><li>Motivation to work in a fast-paced environment, able to multitask &amp; prioritize</li><li>Proactive, enthusiastic, &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates</div>

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

HOW YOU WILL CONTRIBUTE<ul><li>Work closely with the Buyer during the buying campaign to build the most relevant assortment in line with global strategy (selection, quantities, assortment by store)</li><li>Prepare and compile weekly Excel reporting, to conduct sales and KPIs analysis and support action plans to optimize the business</li><li>Monitor market trends within the luxury environment</li><li>Communicate and partner with Retail team on business needs in order to achieve yearly sales plan</li><li>Manage reorders and inter-store transfers</li><li>Execute proactive consolidations to ensure profitability and satisfy markets’ needs</li><li>Monitor and process seasonal price changes</li><li>Assist with product flow and pricing for outlets</li><li>Provide support to ad-hoc projects</li></ul>WHO YOU ARE<ul><li>A minimum of 3 years experience in buying roles, preferably within a luxury retail environment</li><li>Ability to prioritize task execution based on business needs</li><li>Rigor, sense of organization and multi-tasking management</li><li>Ability to maintain a positive work environment while respecting brand values and behaviours</li><li>Business acumen</li><li>Strong communication skills (verbal, written, and presentation)</li><li>Knowledge of Fashion Industry and market trends</li><li>Good digital and IT skills, including MS Office</li><li>Understanding of Sales and Performance KPIs</li><li>Ability to work cross-functionally within the organization</li><li>Strong analytical skills</li><li>Strong product sensibility</li><li>Ability to travel</li></ul>COMPENSATIONFor individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current salary range is $75,000 USD to $80,000 USD.WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s New York team as an Associate Buyer, Shoes who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

We are currently seeking an Associate Buyer, Shoes who will report into the Buyer.

YOUR OPPORTUNITY 

The Associate Buyer, Shoes supports the Buyer to manage the collection buy and inventory. They provide extensive data analysis and reporting and recommend actions to drive business. They monitor sales and key performance indicators for all retail channels: full-price stores, concessions and outlets.

Le.la Conseillère de vente (CDI) rejoindra notre équipe de Monaco.A ce titre, il.elle prendra la responsabilité de représenter la Maison auprès des Clients, à qui il.elle fera découvrir l’univers SAINT LAURENT.Ce rôle complet vous permettra d’allier la dimension humaine, styling et business puisqu’il s’articulera autour de l’accueil, du conseil en style auprès du client, du clientelling et du suivi chiffré de vos résultats de ventes.Au quotidien, vous aurez ainsi pour missions :ROLEAccueil clientAccueillir le client en qualité d’ambassadeur SAINT LAURENT, en transmettant les valeurs de la Maison.Offrir une expérience unique, agréable et personnalisée de qualité à une clientèle exigeante ;Adopter une posture cohérente avec l’image et les standards de la Maison ;StylingEcouter le client, lui faire découvrir les produits et l’univers de la Direction Artistique de la Maison ;Proposer des silhouettes SAINT LAURENT sur mesure, répondant aux attentes du clientOffrir un conseil d’expert en termes de morphologie, de coupes, ou encore de matièresClientellingDévelopper et animer son propre portefeuille clients ;Renforcer l’engagement client auprès de la Maison, à l’appuie d’outils mis à votre dispositionFidéliser votre clientèle auprès de SAINT LAURENTKpis / businessSuivre des indicateurs clés des ventes de votre boutique et de votre portefeuille ;Suivre en particulier le chiffre d’affaires réalisé ;Apporter les mesures correctrices si nécessaire ;Etre force de proposition sur les mesures permettant d’améliorer les indicateurs de la boutique.Rejoindre la Maison Saint Laurent c’est :<ul><li>Intégrer une Maison de luxe ancrée dans son époque et incarnant l’esprit libre de la culture contemporaine, tout en restant fidèle à son héritage et son ADN</li><li>Participer à l’écriture d’une page importante de la Maison, dans un contexte de forte croissance tout en cultivant son savoir-faire.</li></ul>PROFIL<ul><li>Vous êtes un.e expert.e du prêt à porter (F ou H) – 4 ans d’expérience minimum.</li><li>Vous bénéficiez d’une expérience solide en gestion de clientèle locale (en priorité, la clientèle internationale est un plus)</li><li>Vous raisonnez client avant de raisonner chiffres</li><li>Votre niveau d’anglais et d&#39;italien est courant (l&#39;espagnol serait un plus)</li><li>Vous vous intéressez également à la dimension business, aux résultats commerciaux obtenu (suivi des indicateurs de vente).</li><li>Vous disposez d’une bonne aisance relationnelle, d’un solide capacité d’écoute et de remise en question et esprit d’équipe</li><li>Vous êtes curieux.se</li><li>Sensibilité produits et culture mode</li></ul> Saint Laurent s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la mode et a révolutionné le paysage socio-culturel. 

En 1999, la division luxe du Groupe Kering a acquis la maison Yves Saint Laurent et, sous la direction créative d’Anthony Vaccarello depuis avril 2016, continue à la positionner au sommet de l’univers du luxe. 

Aujourd’hui, les collections Saint Laurent incluent le prêt-à-porter féminin et masculin, les chaussures, les sacs, la petite maroquinerie, les bijoux, les foulards, les cravates et les lunettes.

We are currently seeking a Global Performance Marketing Intern as part of our dynamic team in Milan.How you will contribute:<ul><li>Support the overall management of SEM, SEO, and Affiliation channels, assisting with day-to-day operations, reporting, and coordination activities.</li><li>Monitor key performance metrics (traffic, revenue, ROAS, CVR) and maintain an updated library of reports, presentations, and campaign results.</li><li>Maintain ongoing communication with external agencies, ensuring timely alignment on deliverables.</li><li>Assist in gathering and organizing campaign assets (images, videos, copy).</li><li>Help build and perform quality checks on new campaigns.</li><li>Help with Affiliation activities, coordinating with partners, reviewing publisher performance, and following up on pending items.</li><li>Support in preparing monthly performance reports.</li><li>Collect information from internal teams (E-commerce, Media, Finance) when needed.</li></ul>Who you are: <ul><li>Currently enrolled in a Master’s program in Business Management, Economics, Marketing, or related fields</li><li>Fluent in English</li><li>Previous internship experience in a performance marketing role within the e-commerce or fashion industry is a plus</li><li>Analytical skills in Excel, Power Point, Outlook with a willingness to learn and develop proficiency in data analysis tools</li><li>Passion for the luxury fashion industry and e-commerce</li><li>Excellent communication and teamwork skills</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About us
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

La nostra visione, la nostra ambizione, i nostri valori, le nostre Maison. Scopri il mondo Kering.

Entrare in Kering significa avere nuove opportunità, raggiungere i propri obiettivi professionali e poter costruire la carriera dei propri sogni. Vuoi saperne di più? Leggi le testimonianze di chi già lavora in Kering e scopri com’è lavorare con noi.

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Motivanti. Coinvolgenti. Audaci. Autentiche. Le persone che lavorano in Kering stanno stabilendo nuovi standard per il lusso contemporaneo. Entra a far parte del nostro team.

Stiamo cercando persone con passione per il lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business. Scopri le nostre opportunit&agrave; di lavoro e unisciti al gruppo del lusso pi&ugrave; influente al mondo.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

We are currently seeking a Tech Integration Omnichannel Expert to join our team. Your opportunityReporting to the Omnichannel Back Integration &amp; Transversal Projects team and the Manager, you will contribute to the roadmap of a technology platform focused on OMS integration, associated systems, and the Group&#39;s Data strategy.You will be responsible for designing new features as a Design Authority, working closely with internal and external partners, business teams (Digital, Finance, Operations, etc.), and Tech teams (OMS, Payments, POS, Store Mobile Apps, Development, ERP, DevSecOps...). How you will contributeDesign a set of components related to omnichannel and data topics, ensuring consistency, tracking, and build support with delivery leads. Projects range from several dozen to several thousand man-days.Provide high-level technical estimates for initiative prioritization.During the design phases :<ul><li>Design new features that modify interactions between systems.</li><li>Identify configurations to be implemented in standard applications.</li><li>Identify specific developments to be implemented in applications.</li><li>Manage the data strategy for all components, including data ingestion and utilization.</li><li>Coordinate with Architecture and Enterprise teams.</li><li>Lead one or more projects during the preliminary phases, working with various stakeholders: Digital, Retail, Client Service, Operations, logistics partners, application experts, enterprise architecture, DevSecOps...</li><li>Act as Design Authority: make decisions, propose trade-offs, and report to the Manager.</li><li>Advance the team’s expertise.</li><li>Supervise and support both external and internal resources, depending on the context and organizational setup.</li><li>Manage external staffing for the team.</li><li>Provide cross-functional support to other experts as Design Authority across the full scope.</li><li>Maintain the quality of technical documentation during the design phases.</li><li>Contribute to documenting processes established with business and support teams.</li><li>Assist in analyzing production incidents escalated to the build teams.</li><li>Track and maintain the design planning, from scoping to detailed design.</li><li>Support Gate 1 and Gate 2 phases.</li><li>Follow up on build phases and realign build teams as needed.</li></ul> Who you arePersonal Skills:<ul><li>Project management skills: requirements gathering and analysis, workshop organization, planning follow-up, coordination.</li><li>Experience presenting design work to business or technical stakeholders.</li><li>Proficiency with Confluence and Office suites.</li><li>Passion for technology, with a strong desire to acquire technical and functional skills.</li><li>Strong communicator and team player.</li><li>Ability to adapt communication to technical or business audiences.</li><li>Autonomous and comfortable working with remote teams.</li><li>Fluent in French and English.</li><li>Experience managing and supervising external resources.</li></ul>Tech Skills:<ul><li>5&#43; years of experience.</li><li>Experience in integrating or configuring e-commerce systems.</li><li>Strong functional understanding of an OMS, ideally Manhattan Active Omni. Experience with PSP, ERP, or WMS systems is a plus.</li><li>Mastery of interactions between OMS, Front, POS, Store Mobile App, ERP, and other systems in a cutting-edge e-commerce environment.</li><li>Proficiency with technical tools enabling these integrations (Kafka Queues, Microservices, APIs, S3…), their monitoring (Kibana, Athena…), and implementation (Postman…).</li><li>Experience in a fast-paced environment.</li></ul>Nice to have:<ul><li>Basic knowledge of protocols: Kafka, SFTP, REST, SOAP, S3.</li><li>Experience with databases and SQL.</li><li>Good understanding of monitoring tools such as Kibana and Grafana.</li><li>General development knowledge.</li><li>Proficiency in Italian is a strong asset, as many stakeholders are based in Milan and Florence.</li></ul> Why work with us?This opportunity offers the chance to join a dynamic team, explore a wide variety of projects and business areas, all within a stimulating technological environment. Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. 
This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.

Your opportunity  You will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship. You will carry out sales and clienteling actions in order to maximize individual and store target and KPIs.  How you will contribute  <ul><li>Create and develop a positive relationship with the customers, from the first contact to the farewell </li></ul><ul><li>Meet and exceed CRM and retention goals </li></ul><ul><li>Accomplish the goals set by the Store Management contributing to the teamwork </li></ul><ul><li>Effectively use the Client Book (LUCE) to nurture the relationship with the existing and potential customers </li></ul><ul><li>Create and cultivate a network of contacts to expand potential customer base </li></ul><ul><li>Gather information about the market: new trends, events, competitors’ activities and products </li></ul><ul><li>Effectively interact and collaborate with colleagues in the store and in the company at large </li></ul><ul><li>Implement stock procedures according to company standards and guidelines </li></ul><ul><li>Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks </li></ul> Who you are  <ul><li>At least 3 years of experience in a sales position in a luxury brand </li></ul><ul><li>Fluent in English, another language is a plus </li></ul><ul><li>Good knowledge of men&#39;s formalwear </li></ul><ul><li>Good knowledge of high-end fashion field </li></ul><ul><li>MTM specialization is a plus </li></ul><ul><li>Listening and communication skills </li></ul><ul><li>Flexible to work in a multicultural context </li></ul><ul><li>A proactive individual </li></ul><ul><li>Self-development attitude </li></ul><ul><li>Sense of ownership </li></ul><ul><li>Able to be mobile on the sales floor for extended periods </li></ul> Why work with us?  This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.  Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.  Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

BRIONI – Sales Advisor 

 

About us 

 

Since 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.  Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House. 

 

We are currently seeking a Sales Advisor who will report to the Store Manager as part of our dynamic team in Bicester Village

Descriptif du poste :Rattaché(e) au Manager du Pôle Commerce IT.Mission principale :Coordonner et piloter les projets de la Maison autour des solutions CRM au sein du département de la DSI.Responsabilités :Garantir la bonne réalisation des projets selon un planning et un budget défini, tout en assurant la gestion des risques, la conduite du changement et une partie de développement. La mission s’articule principalement autour des solutions CDP et CRM, en cours d’évolution.Activités du poste :Cadrage des besoins métiers :<ul><li>Comprendre les besoins métiers et les challenger afin de proposer des solutions reposant autant que possible sur le standard.</li><li>Cadrer les besoins métiers avec les utilisateurs « métier », notamment, le département Omnicanal et expérience Client.</li></ul>Gestion des projets et des évolutions :<ul><li>Gérer un portefeuille de projets et une liste d’évolutions et de première mise en place dans l’outil de suivi</li><li>Réaliser les projets et demandes d’évolutions suivant les priorités définies avec les utilisateurs clés</li><li>Configurer et ou développer les évolutions de CDP, dans le respect des standards.</li><li>Coordonner les tests et les recettes et présenter ses livrables au métier lors des sessions de revues</li><li>Assurer les actions de conduite du changement et de formation,</li><li>Intégrer et documenter selon les standards de la DSI afin d’en assurer l&#39;exploitation.</li></ul>Maintenance corrective et préventive :<ul><li>Apporter votre expertise à la résolution des incidents non solutionnés par le support niveau 1 ou 2 du prestataire des solutions.</li><li>Proposer et piloter les actions nécessaires pour garantir le maintien de la qualité de fonctionnement et de la performance globale des solutions  </li></ul>Profil recherché :<ul><li>Diplômé(e) d’un Bac &#43;4/5 (école d’ingénieur ou université).</li><li>Vous justifiez d’au minimum 5 ans d’expérience en tant que Chef de Projet IT sur une solution Clienteling et/ou CRM destinée au monde du Luxe international (hors Salesforce).</li><li>Vous disposez de compétences en développement, vous permettant de participer activement à la conception et à l’évolution des solutions.</li><li>Vous êtes organisé(e), rigoureux(se) et avez de l’appétence pour les problématiques transverses, l’Amélioration Continue et le Change Management.</li><li>Rigoureux(se) et organisé(e), vous avec une forte capacité à planifier et prioriser vos tâches.</li><li>Vous êtes autonome et capable de prendre des décisions de manière réfléchie.</li><li>Vous êtes fiable et impliqué(e), avec un véritable esprit d’équipe.</li><li>Vous êtes orienté(e) amélioration continue, avec une approche proactive des problématiques.</li></ul>Compétences requises :<ul><li>Gestion de projet (cycle en V, Agile)</li><li>SQL</li><li>BIGQUERY</li><li>Airflow</li><li>Intégration Continue (Git, Jenkins/GitLab)</li><li>Compétences de développement</li><li>Conduite du changement</li><li>Connaissance de solution CRM du marché</li><li>Vous avez un niveau d’anglais courant pour évoluer dans un contexte International.</li></ul>Nous croyons en la richesse des perspectives et des origines. Nous créons pour et avec cette diversité, et recrutons sans considération de genre, d’âge, de nationalité, de culture, de handicap, de croyances religieuses ou d’orientation sexuelle. La parité et l&#39;égalité des chances sont nos priorités. Nous œuvrons pour créer ensemble un environnement authentique, qui soutient le bien-être physique et émotionnel de chaque employé, où chacun a la liberté de réaliser pleinement son potentiel.

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

Seeking a dynamic and detail-oriented Commercial Assistant to join our team. This role involves supporting Regional Manager on key integration projects, working closely with wider Travel retail team on business review preparation and creating new processes.
The successful candidate will keep a keen eye on new products, emerging trends, competitive intelligence, and best practices that can positively impact Kering Beaute commercial opportunities.

Your opportunity Siamo attualmente alla ricerca di una figura di Eyewear Prototyper che avrà l’opportunità di unirsi alla nostra Area Creativa basata in HQ a Padova.  How you will contribute<ul><li>Realizzare lo sviluppo dei prototipi definiti nel piano delle collezioni dei Brand aziendali, nel rispetto delle specifiche tecniche e degli obiettivi di tempo, qualità e costo assegnati;</li><li> Valutare le criticità nello sviluppo dei singoli progetti (problematiche tecniche, tempi, risorse, attrezzature, …) e proporre nuove soluzioni ai fini di migliorare l’output finale;</li><li>Contribuire a sviluppare e individuare nuove soluzioni e tecnologie;</li><li>Proporre tempestivamente al responsabile dell’area ogni potenziale miglioria ai progetti in sviluppo al fine di raggiungere gli obiettivi definiti in termini di tempi, qualità e costi;</li><li>Partecipare ai meeting interni e dare il proprio contributo per il raggiungimento degli obiettivi definiti e la creazione di collezioni che superino le aspettative dei Brands.</li></ul> Who you are<ul><li>Almeno 3/5 anni di esperienza in ruolo analogo nella prototipazione di occhiali e/o gioielli;</li><li>Conoscenza per utilizzo professionale di macchine e strumentazioni per lo sviluppo di un prototipo;</li><li>Approfondita conoscenza dei metalli, dei materiali plastici e di quelli naturali come legno, corno;</li><li>Forte passione per il proprio lavoro e spirito innovativo.</li></ul> Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

About usKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion  Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.La tua opportunità:Stiamo cercando un Addetto alle Laverie, ovvero un addetto alle macchine di produzione e preparazione delle materie prime dell’Area del Bianco, all’interno della Manifattura Ginori 1735 di Sesto Fiorentino (FI). Risponderai al Manufacturing Coordinator dell’area di produzione del prodotto Bianco, all’interno del team Operations Ginori 1735.Come contribuirai<ul><li>Preparazione dei semilavorati necessari alla Fabbricazione del Bianco: barbottine, impasti e vernici, sulla base delle ricette per la produzione della porcellana Ginori 1735.</li><li>Utilizzo degli appositi impianti e macchinari come sistemi di pesatura, mulini di macinazione, scioglitori, filtropresse, estrusore e vasche di stoccaggio.</li><li>Gestione, controllo e monitoraggio delle attrezzature.</li><li>Schedulazione delle attività di produzione sulla base delle richieste di consegna dei semilavorati.</li><li>Gestione del Magazzino Materie Prime: carichi in base agli arrivi delle materie prime, prelievi sulla base delle ricette e preparazioni, operazioni e controlli inventariali.</li><li>Rifornimento ai reparti di produzione della Fabbricazione Bianco (Colaggio, Pressocolo, impianti Roller, Invetratura).</li><li>Attività di controllo e test di qualità sugli impasti per garantire il rispetto degli standard di qualità Ginori 1735.</li><li>Collaborazione con altre funzioni: Fabbricazione Bianco, Magazzino Scorte, Laboratorio, Dipartimento Qualità.  </li></ul>Chi sei:<ul><li>Hai un’esperienza su impianti e/o linee di produzione, preferibilmente sulla preparazione di impasti e semilavorati a partire da materie prime.</li><li>Sei una persona puntuale e con elevato senso di responsabilità.</li><li>Sei capace di organizzarti il lavoro in autonomia per soddisfare in modo efficace le richieste.</li><li>Hai una buona attitudine al problem solving.</li><li>Sei preciso e con un’attenzione costante alla qualità.</li><li>Collabori in modo proattivo con gli altri.</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

工作职责<ul><li>向客人提供详细的货品介绍及优质的服务。</li><li>完成销售指标。</li><li>不断提高客户对品牌的认知度和满意度。</li><li>认真仔细地核对每天销售及库存商品的账目。</li><li>严格遵守公司的各项规章制度货品管理。</li><li>确保货品安全&#xff0c;避免货品失窃及其他损失情。</li><li>完成由上级主管安排的其他工作任务。</li></ul>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.

Talenti

talenti

Chi siamo

La vita in Kering

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Sviluppare il talento

Opportunità di lavoro

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QEELIN_Sales Associate