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Customer Engagement Associate, South Asia & Pacific

Gucci - Regular
Singapore - Singapore

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.

Key Accountabilities

  • Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
  • Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
  • Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
  • Day to day Customer Engagement administrative work   
  • Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
  • Tracking and compiling region expenditure
  • Freight or logistic tracking and coordination of all brand and customer engagement related orders.
  • Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
  • Upkeep and compiled finance actualization report timely across South Asia & Pacific
  • Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
  • Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
  • Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc) 
  • Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
  • Conduct market research and competitor analysis

Key Requirements

  • A minimum of 2 years’ experience in luxury retail Clienteling.
  • Strong experience in Luxury Retail particularly understanding of CRM.
  • Good understanding of Luxury Client Experience
  • Touch of Luxury Finesse.
  • Experience in working within a Multicultural Environment
  • Multi-tasking & Excellent organizational skills
  • Strong Attention to Details
  • Good Project/Event Coordination Management
  • In Tune with Current Luxury Experiences
  • Resourcefulness
  • High Emotional Intelligence
  • Good Communications & Analytical Skills
  • Amicable & empathic personality
  • Positive attitude
  • High Driven & Result Oriented
  • Creative Thinker & Highly adaptable
  • Both an Effective Team Leader & A Player
  • Strong sense of Integrity
  • PowerPoint & Excel skills
  • Good Communications & Navigation Skills
  • Full time
  • Asia
  • Singapore

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